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Find information on known issues for Windows 10, version 1703. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).
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<table border = '0' class='box-info'><tr>
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<td bgcolor='#d3f1fb' class='alert is-primary'><div><strong>Windows 10, version 1703 has reached end of service</strong></div><div>Consumer and commercial editions of Windows 10, version 1703 have reached end of service. As devices running these editions are no longer receiving monthly security and quality updates containing protections from the latest security threats, we recommend that you update these devices to the latest version of Windows 10 immediately. For more information on end of service dates currently supported versions of Windows 10, see the <a href=\"https://support.microsoft.com/help/13853/windows-lifecycle-fact-sheet\" target=\"_blank\">Windows lifecycle fact sheet</a>.</div>
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<td bgcolor='#d3f1fb' class='alert is-primary'><div><strong>Windows 10, version 1703 has reached end of service</strong></div><div>Consumer and commercial editions of Windows 10, version 1703 have reached end of service. Devices running these editions are no longer receiving monthly security and quality updates containing protections from the latest security threats. We recommend that you update these devices to the latest version of Windows 10 immediately. For more information on end of service dates currently supported versions of Windows 10, see the <a href=\"https://support.microsoft.com/help/13853/windows-lifecycle-fact-sheet\" rel=\"noopener noreferrer\" target=\"_blank\">Windows lifecycle fact sheet</a>.</div><div><br></div><div><strong>Note </strong>This page will be retired on Tuesday, November 12, 2019.</div>
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</td></tr></table>
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<tr><td><div id='338msg'></div><b>Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters</b><br>Some devices with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards may experience compatibility issues.<br><br><a href = '#338msgdesc'>See details ></a></td><td>N/A <br><br><a href ='' target='_blank'></a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4522355' target='_blank'>KB4522355</a></td><td>October 24, 2019 <br>10:00 AM PT</td></tr>
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<tr><td><div id='248msg'></div><b>dGPU occasionally disappear from device manager on Surface Book 2</b><br>Some apps or games may close or fail to open on Surface Book 2 devices with Nvidia dGPU.<br><br><a href = '#248msgdesc'>See details ></a></td><td>OS Build 18362.145<br><br>May 29, 2019<br><a href ='https://support.microsoft.com/help/4497935' target='_blank'>KB4497935</a></td><td>Resolved<br><a href = '' target='_blank'></a></td><td>October 18, 2019 <br>04:33 PM PT</td></tr>
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<tr><td><div id='351msg'></div><b>Intermittent issues when printing</b><br>The print spooler service may intermittently have issues completing a print job and results print job failure.<br><br><a href = '#351msgdesc'>See details ></a></td><td>OS Build 18362.357<br><br>September 23, 2019<br><a href ='https://support.microsoft.com/help/4522016' target='_blank'>KB4522016</a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4517389' target='_blank'>KB4517389</a></td><td>October 08, 2019 <br>10:00 AM PT</td></tr>
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<tr><td><div id='335msg'></div><b>Audio in games is quiet or different than expected</b><br>Microsoft has received reports that audio in certain games is quieter or different than expected.<br><br><a href = '#335msgdesc'>See details ></a></td><td>OS Build 18362.356<br><br>September 10, 2019<br><a href ='https://support.microsoft.com/help/4515384' target='_blank'>KB4515384</a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4517211' target='_blank'>KB4517211</a></td><td>September 26, 2019 <br>02:00 PM PT</td></tr>
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<tr><td><div id='317msg'></div><b>Updates may fail to install and you may receive Error 0x80073701</b><br>Installation of updates may fail and you may receive error code 0x80073701.<br><br><a href = '#317msgdesc'>See details ></a></td><td>OS Build 18362.145<br><br>May 29, 2019<br><a href ='https://support.microsoft.com/help/4497935' target='_blank'>KB4497935</a></td><td>Investigating<br><a href = '' target='_blank'></a></td><td>August 16, 2019 <br>04:28 PM PT</td></tr>
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<tr><td><div id='231msg'></div><b>Intermittent loss of Wi-Fi connectivity</b><br>Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. <br><br><a href = '#231msgdesc'>See details ></a></td><td>OS Build 18362.116<br><br>May 21, 2019<br><a href ='https://support.microsoft.com/help/4505057' target='_blank'>KB4505057</a></td><td>Mitigated External<br></td><td>August 01, 2019 <br>08:44 PM PT</td></tr>
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<tr><td><div id='226msg'></div><b>Gamma ramps, color profiles, and night light settings do not apply in some cases</b><br>Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.<br><br><a href = '#226msgdesc'>See details ></a></td><td>OS Build 18362.116<br><br>May 21, 2019<br><a href ='https://support.microsoft.com/help/4505057' target='_blank'>KB4505057</a></td><td>Mitigated<br><a href = '' target='_blank'></a></td><td>August 01, 2019 <br>06:27 PM PT</td></tr>
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<table border ='0'><tr><td width='65%'>Details</td><td width='15%'>Originating update</td><td width='10%'>Status</td><td width='10%'>History</td></tr>
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<tr><td style='border-left-width:1px;border-right-width:1px;border-bottom-width:1px;'><div id='338msgdesc'></div><b>Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters</b><div>Microsoft and NEC have found incompatibility issues with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards when running Windows 10, version 1903 on specific models of NEC devices. If these devices are updated to Windows 10, version 1903, they will no longer be able to use any Wi-Fi connections. The Wi-Fi driver may have a yellow exclamation point in device manager. The task tray icon for networking may show the icon for no internet and <strong>Network & Internet settings</strong> may not show any Wi-Fi networks.</div><div><br></div><div>To safeguard your update experience, we have applied a compatibility hold on the affected devices from being offered Windows 10, version 1903.</div><div><br></div><div><strong>Affected platforms:</strong></div><ul><li>Client: Windows 10, version 1903</li></ul><div></div><div><strong>Resolution: </strong>This issue was resolved in <a href='https://support.microsoft.com/help/4522355' target='_blank'>KB4522355</a>. The safeguard hold is estimated to be removed in mid-November.</div><br><a href ='#338msg'>Back to top</a></td><td>N/A <br><br><a href ='' target='_blank'></a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4522355' target='_blank'>KB4522355</a></td><td>Resolved:<br>October 24, 2019 <br>10:00 AM PT<br><br>Opened:<br>September 13, 2019 <br>05:25 PM PT</td></tr>
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<tr><td style='border-left-width:1px;border-right-width:1px;border-bottom-width:1px;'><div id='351msgdesc'></div><b>Intermittent issues when printing</b><div>Applications and printer drivers that leverage the Windows Javascript engine (jscript.dll) for processing print jobs might experience one or more of the following symptoms:</div><ul><li>Applications interacting with the V4 printer driver might close or error when printing. Issues might only be encountered when printing but might also be encountered at any time the app is running, depending on when the app interacts with the print driver.</li><li>The printer spooler service (spoolsv.exe) might close or error in jscript.dll with exception code 0xc0000005 causing the print jobs to stop processing. Only part of the print job might print and the rest might be canceled or error.</li></ul><div></div><div><strong>Affected platforms:</strong></div><ul><li>Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1703; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise LTSC 2015; Windows 8.1; Windows 7 SP1</li><li>Server: Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709 ; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2</li></ul><div></div><div><strong>Resolution:</strong> This issue was resolved in <a href='https://support.microsoft.com/help/4517389' target='_blank'>KB4517389</a>.</div><br><a href ='#351msg'>Back to top</a></td><td>OS Build 18362.357<br><br>September 23, 2019<br><a href ='https://support.microsoft.com/help/4522016' target='_blank'>KB4522016</a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4517389' target='_blank'>KB4517389</a></td><td>Resolved:<br>October 08, 2019 <br>10:00 AM PT<br><br>Opened:<br>September 30, 2019 <br>06:26 PM PT</td></tr>
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<tr><td style='border-left-width:1px;border-right-width:1px;border-bottom-width:1px;'><div id='335msgdesc'></div><b>Audio in games is quiet or different than expected</b><div>Microsoft has received reports that audio in certain games is quieter or different than expected. At the request of some of our audio partners, we implemented a compatibility change that enabled certain games to query support and render multi-channel audio. Due to customer feedback, we are reverting this change as some games and some devices are not rendering multi-channel audio as expected. This may result in games sounding different than customers are used to and may have missing channels.</div><div><br></div><div><strong>Affected platforms:</strong></div><ul><li>Client: Windows 10, version 1903</li></ul><div></div><div><strong>Resolution:</strong> This issue was resolved in <a href='https://support.microsoft.com/help/4517211' target='_blank'>KB4517211</a>.</div><br><a href ='#335msg'>Back to top</a></td><td>OS Build 18362.356<br><br>September 10, 2019<br><a href ='https://support.microsoft.com/help/4515384' target='_blank'>KB4515384</a></td><td>Resolved<br><a href = 'https://support.microsoft.com/help/4517211' target='_blank'>KB4517211</a></td><td>Resolved:<br>September 26, 2019 <br>02:00 PM PT<br><br>Opened:<br>September 13, 2019 <br>05:25 PM PT</td></tr>
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</table>
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