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Joey Caparas
2019-03-26 15:10:56 -07:00
parent 87b3a6d4b7
commit 93c9bbf4a5
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windows/security/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md
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@ -94,7 +94,7 @@ If none of the event logs and troubleshooting steps work, download the Local scr
**Microsoft Intune error codes and OMA-URIs**:
Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps
Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps
:---|:---|:---|:---|:---
0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding <br> Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields. <br><br> **Troubleshooting steps:** <br> Check the event IDs in the [View agent onboarding errors in the machine event log](##view-agent-onboarding-errors-in-the-machine-event-log) section. <br><br> Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | | Onboarding <br> Offboarding <br> SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it. <br><br> **Troubleshooting steps:** Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection``` <br> <br> If it doesn't exist, open an elevated command and add the key.
@ -126,7 +126,7 @@ ID | Severity | Event description | Troubleshooting steps
:---|:---|:---|:---
1819 | Error | Windows Defender Advanced Threat Protection CSP: Failed to Set Node's Value. NodeId: (%1), TokenName: (%2), Result: (%3). | Download the [Cumulative Update for Windows 10, 1607](https://go.microsoft.com/fwlink/?linkid=829760).
## Troubleshoot onboarding issues on the machine
## Troubleshoot onboarding issues on the machine
If the deployment tools used does not indicate an error in the onboarding process, but machines are still not appearing in the machines list in an hour, go through the following verification topics to check if an error occurred with the Windows Defender ATP agent:
- [View agent onboarding errors in the machine event log](##view-agent-onboarding-errors-in-the-machine-event-log)
- [Ensure the diagnostic data service is enabled](#ensure-the-diagnostics-service-is-enabled)