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add text format

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Joey Caparas 2016-08-01 22:28:28 +10:00
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commit b2964d6bcd
1 changed files with 5 additions and 5 deletions
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windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md
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@ -61,12 +61,12 @@ If the script fails and the event is an error, you can check the event ID in the
Event ID | Error Type | Resolution steps
:---|:---|:---
5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```
10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically<br> ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat```.<br>Verify that the script was ran as an administrator.
15 | Failed to start SENSE service |Check the service status (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights).
5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```text HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```
10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically<br> ```text HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat```.<br>Verify that the script was ran as an administrator.
15 | Failed to start SENSE service |Check the service status (```text sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights).
15 | Failed to start SENSE service | If the message of the error is: System error 577 has occurred. You need to enable the Windows Defender ELAM driver, see [Ensure the Windows Defender ELAM driver is enabled](#ensure-the-windows-defender-elam-driver-is-enabled) for instructions.
30 | The script failed to wait for the service to start running | The service could have taken more time to start or has encountered errors while trying to start. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md)
35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location<br>```HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.<br>The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md)
35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location<br>```text HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.<br>The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md)
40 | SENSE service onboarding status is not set to **1** | The SENSE service has failed to onboard properly. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md)
65 | Insufficient privileges| Run the script again with administrator privileges.
@ -86,7 +86,7 @@ If none of the event logs and troubleshooting steps work, download the Local scr
Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps
:---|:---|:---|:---|:---
0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding <br> Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields. <br><br> **Troubleshooting steps:** <br> Check the event IDs in the [View agent onboarding errors in the endpoint event log](#view-agent-onboarding-errors-in-the-endpoint-event-log) section. <br><br> Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | Onboarding <br> Offboarding <br> SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it. <br><br> **Troubleshooting steps:** Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```. <br> <br> If it doesn't exist, open an elevated command and add the key.
| | | Onboarding <br> Offboarding <br> SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it. <br><br> **Troubleshooting steps:** Ensure that the following registry key exists: ```text HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```. <br> <br> If it doesn't exist, open an elevated command and add the key.
| | | SenseIsRunning <br> OnboardingState <br> OrgId | **Possible cause:** An attempt to remediate by read-only property. Onboarding has failed. <br><br> **Troubleshooting steps:** Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues). <br><br> Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. <br><br> Currently is supported platforms: Enterprise, Education, and Professional. <br> Server is not supported.
0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. <br><br> Currently is supported platforms: Enterprise, Education, and Professional.