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Update enrollment
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Vinay Pamnani
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---
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title: Mobile device enrollment
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description: Learn how mobile device enrollment verifies that only authenticated and authorized devices can be managed by their enterprise.
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ms.reviewer:
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ms.reviewer:
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manager: aaroncz
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ms.author: vinpa
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ms.topic: article
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@ -9,12 +9,12 @@ ms.prod: windows-client
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ms.technology: itpro-manage
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author: vinaypamnani-msft
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ms.date: 03/29/2023
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appliesto:
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 10 and later</a>
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 11 and later</a>
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ms.collection:
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- highpri
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- tier2
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- highpri
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- tier2
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appliesto:
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 11</a>
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 10</a>
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---
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# Mobile device enrollment
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@ -23,21 +23,16 @@ Mobile device enrollment is the first phase of enterprise management. The device
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The enrollment process includes the following steps:
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1. Discovery of the enrollment endpoint
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This step provides the enrollment endpoint configuration settings.
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1. Certificate installation
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This step handles user authentication, certificate generation, and certificate installation. The installed certificates will be used in the future to manage client/server Secure Sockets Layer (SSL) mutual authentication.
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1. DM Client provisioning
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This step configures the Device Management (DM) client to connect to a Mobile Device Management (MDM) server after enrollment via DM SyncML over HTTPS (also known as Open Mobile Alliance Device Management (OMA DM) XML).
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1. **Discovery of the enrollment endpoint**: This step provides the enrollment endpoint configuration settings.
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1. **Certificate installation**: This step handles user authentication, certificate generation, and certificate installation. The installed certificates will be used in the future to manage client/server Secure Sockets Layer (SSL) mutual authentication.
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1. **DM Client provisioning**: This step configures the Device Management (DM) client to connect to a Mobile Device Management (MDM) server after enrollment via DM SyncML over HTTPS (also known as Open Mobile Alliance Device Management (OMA DM) XML).
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## Enrollment protocol
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There are many changes made to the enrollment protocol to better support various scenarios across all platforms. For detailed information about the mobile device enrollment protocol, see [\[MS-MDM\]: Mobile Device Management Protocol](/openspecs/windows_protocols/ms-mdm/33769a92-ac31-47ef-ae7b-dc8501f7104f) and [\[MS-MDE2\]: Mobile Device Enrollment Protocol Version 2]( https://go.microsoft.com/fwlink/p/?LinkId=619347).
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There are many changes made to the enrollment protocol to better support various scenarios across all platforms. For detailed information about the mobile device enrollment protocol, see:
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- [[MS-MDM]: Mobile Device Management Protocol](/openspecs/windows_protocols/ms-mdm/33769a92-ac31-47ef-ae7b-dc8501f7104f).
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- [[MS-MDE2]: Mobile Device Enrollment Protocol Version 2]( https://go.microsoft.com/fwlink/p/?LinkId=619347).
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The enrollment process involves the following steps:
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@ -47,7 +42,9 @@ The discovery request is a simple HTTP post call that returns XML over HTTP. The
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### Certificate enrollment policy
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The certificate enrollment policy configuration is an implementation of the MS-XCEP protocol, which is described in \[MS-XCEP\]: X.509 Certificate Enrollment Policy Protocol Specification. Section 4 of the specification provides an example of the policy request and response. The X.509 Certificate Enrollment Policy Protocol is a minimal messaging protocol that includes a single client request message (GetPolicies) with a matching server response message (GetPoliciesResponse). For more information, see [\[MS-XCEP\]: X.509 Certificate Enrollment Policy Protocol](/openspecs/windows_protocols/ms-xcep/08ec4475-32c2-457d-8c27-5a176660a210)
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The certificate enrollment policy configuration is an implementation of the MS-XCEP protocol, which is described in [MS-XCEP]: X.509 Certificate Enrollment Policy Protocol Specification. Section 4 of the specification provides an example of the policy request and response. The X.509 Certificate Enrollment Policy Protocol is a minimal messaging protocol that includes a single client request message (GetPolicies) with a matching server response message (GetPoliciesResponse).
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For more information, see [\[MS-XCEP\]: X.509 Certificate Enrollment Policy Protocol](/openspecs/windows_protocols/ms-xcep/08ec4475-32c2-457d-8c27-5a176660a210)
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### Certificate enrollment
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@ -72,19 +69,7 @@ The following topics describe the end-to-end enrollment process using various au
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## Enrollment support for domain-joined devices
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Devices that are joined to an on-premises Active Directory can enroll into MDM via the Work access page in **Settings**. However, the enrollment can only target the user enrolled with user-specific policies. Device targeted policies will continue to impact all users of the device.
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## Disable MDM enrollments
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In Windows 10 and Windows 11, IT admin can disable MDM enrollments for domain-joined PCs using Group Policy. With the GP editor being used, the path is **Computer configuration** > **Administrative Templates** > **Windows Components** > **MDM** > **Disable MDM Enrollment**.
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Here's the corresponding registry key:
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HKLM\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\MDM
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Value: DisableRegistration
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Devices that are joined to an on-premises Active Directory can enroll into MDM via **Settings** > **Access work or school**. However, the enrollment can only target the user enrolled with user-specific policies. Device targeted policies will continue to impact all users of the device.
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## Enrollment scenarios not supported
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@ -93,6 +78,15 @@ The following scenarios don't allow MDM enrollments:
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- Built-in administrator accounts on Windows desktop can't enroll into MDM.
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- Standard users can't enroll in MDM. Only admin users can enroll.
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## Disable MDM enrollments
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In Windows 10 and Windows 11, IT admin can disable MDM enrollments for domain-joined PCs using the **Disable MDM Enrollment** group policy.
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Group Policy Path: **Computer configuration** > **Administrative Templates** > **Windows Components** > **MDM** > **Disable MDM Enrollment**.
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Corresponding registry key: `HKLM\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\MDM\DisableRegistration (REG_DWORD)`
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## Enrollment error messages
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The enrollment server can decline enrollment messages using the SOAP Fault format. Errors created can be sent as follows:
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@ -122,49 +116,17 @@ The enrollment server can decline enrollment messages using the SOAP Fault forma
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**Sample error messages**:
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- **Namespace**: `s:`
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- **Subcode**: MessageFormat
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- **Error**: MENROLL_E_DEVICE_MESSAGE_FORMAT_ERROR
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- **Description**: Invalid message from the Mobile Device Management (MDM) server.
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- **HRESULT**: 80180001
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| Namespace | Subcode | Error | Description | HRESULT |
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|-----------|----------------------|-------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|----------|
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| s: | MessageFormat | MENROLL_E_DEVICE_MESSAGE_FORMAT_ERROR | Invalid message from the Mobile Device Management (MDM) server. | 80180001 |
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| s: | Authentication | MENROLL_E_DEVICE_AUTHENTICATION_ERROR | The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator. | 80180002 |
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| s: | Authorization | MENROLL_E_DEVICE_AUTHORIZATION_ERROR | The user isn't authorized to enroll to Mobile Device Management (MDM). Try again or contact your system administrator. | 80180003 |
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| s: | CertificateRequest | MENROLL_E_DEVICE_CERTIFICATEREQUEST_ERROR | The user has no permission for the certificate template or the certificate authority is unreachable. Try again or contact your system administrator. | 80180004 |
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| s: | EnrollmentServer | MENROLL_E_DEVICE_CONFIGMGRSERVER_ERROR | The Mobile Device Management (MDM) server encountered an error. Try again or contact your system administrator. | 80180005 |
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| a: | InternalServiceFault | MENROLL_E_DEVICE_INTERNALSERVICE_ERROR | There was an unhandled exception on the Mobile Device Management (MDM) server. Try again or contact your system administrator. | 80180006 |
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| a: | InvalidSecurity | MENROLL_E_DEVICE_INVALIDSECURITY_ERROR | The Mobile Device Management (MDM) server was not able to validate your account. Try again or contact your system administrator. | 80180007 |
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- **Namespace**: `s:`
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- **Subcode**: Authentication
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- **Error**: MENROLL_E_DEVICE_AUTHENTICATION_ERROR
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- **Description**: The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator.
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- **HRESULT**: 80180002
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- **Namespace**: `s:`
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- **Subcode**: Authorization
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- **Error**: MENROLL_E_DEVICE_AUTHORIZATION_ERROR
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- **Description**: The user isn't authorized to enroll to Mobile Device Management (MDM). Try again or contact your system administrator.
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- **HRESULT**: 80180003
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- **Namespace**: `s:`
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- **Subcode**: CertificateRequest
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- **Error**: MENROLL_E_DEVICE_CERTIFICATEREQUEST_ERROR
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- **Description**: The user has no permission for the certificate template or the certificate authority is unreachable. Try again or contact your system administrator.
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- **HRESULT**: 80180004
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- **Namespace**: `s:`
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- **Subcode**: EnrollmentServer
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- **Error**: MENROLL_E_DEVICE_CONFIGMGRSERVER_ERROR
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- **Description**: The Mobile Device Management (MDM) server encountered an error. Try again or contact your system administrator.
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- **HRESULT**: 80180005
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- **Namespace**: `a:`
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- **Subcode**: InternalServiceFault
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- **Error**: MENROLL_E_DEVICE_INTERNALSERVICE_ERROR
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- **Description**: There was an unhandled exception on the Mobile Device Management (MDM) server. Try again or contact your system administrator.
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- **HRESULT**: 80180006
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- **Namespace**: `a:`
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- **Subcode**: InvalidSecurity
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- **Error**: MENROLL_E_DEVICE_INVALIDSECURITY_ERROR
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- **Description**: The Mobile Device Management (MDM) server was not able to validate your account. Try again or contact your system administrator.
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- **HRESULT**: 80180007
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In Windows 10, version 1507, we added the deviceenrollmentserviceerror element. Here's an example:
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In Windows 10, version 1507, `deviceenrollmentserviceerror` element was added. Here's an example:
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```xml
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<s:envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing">
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@ -198,40 +160,15 @@ In Windows 10, version 1507, we added the deviceenrollmentserviceerror element.
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**Sample error messages**:
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- **Subcode**: DeviceCapReached
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- **Error**: MENROLL_E_DEVICECAPREACHED
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- **Description**: The account has too many devices enrolled to Mobile Device Management (MDM). Delete or unenroll old devices to fix this error.
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- **HRESULT**: 80180013
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- **Subcode**: DeviceNotSupported
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- **Error**: MENROLL_E_DEVICENOTSUPPORTED
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- **Description**: The Mobile Device Management (MDM) server doesn't support this platform or version, consider upgrading your device.
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- **HRESULT**: 80180014
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- **Subcode**: NotSupported
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- **Error**: MENROLL_E_NOT_SUPPORTED
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- **Description**: Mobile Device Management (MDM) is generally not supported for this device.
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- **HRESULT**: 80180015
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- **Subcode**: NotEligibleToRenew
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- **Error**: MENROLL_E_NOTELIGIBLETORENEW
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- **Description**: The device is attempting to renew the Mobile Device Management (MDM) certificate, but the server rejected the request. Check renew schedule on the device.
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- **HRESULT**: 80180016
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- **Subcode**: InMaintenance
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- **Error**: MENROLL_E_INMAINTENANCE
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- **Description**: The Mobile Device Management (MDM) server states your account is in maintenance, try again later.
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- **HRESULT**: 80180017
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- **Subcode**: UserLicense
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- **Error**: MENROLL_E_USER_LICENSE
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- **Description**: There was an error with your Mobile Device Management (MDM) user license. Contact your system administrator.
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- **HRESULT**: 80180018
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- **Subcode**: InvalidEnrollmentData
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- **Error**: MENROLL_E_ENROLLMENTDATAINVALID
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- **Description**: The Mobile Device Management (MDM) server rejected the enrollment data. The server may not be configured correctly.
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- **HRESULT**: 80180019
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| Subcode | Error | Description | HRESULT |
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|-----------------------|---------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------|----------|
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| DeviceCapReached | MENROLL_E_DEVICECAPREACHED | The account has too many devices enrolled to Mobile Device Management (MDM). Delete or unenroll old devices to fix this error. | 80180013 |
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| DeviceNotSupported | MENROLL_E_DEVICENOTSUPPORTED | The Mobile Device Management (MDM) server doesn't support this platform or version, consider upgrading your device. | 80180014 |
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| NotSupported | MENROLL_E_NOT_SUPPORTED | Mobile Device Management (MDM) is generally not supported for this device. | 80180015 |
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| NotEligibleToRenew | MENROLL_E_NOTELIGIBLETORENEW | The device is attempting to renew the Mobile Device Management (MDM) certificate, but the server rejected the request. Check renew schedule on the device. | 80180016 |
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| InMaintenance | MENROLL_E_INMAINTENANCE | The Mobile Device Management (MDM) server states your account is in maintenance, try again later. | 80180017 |
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| UserLicense | MENROLL_E_USER_LICENSE | There was an error with your Mobile Device Management (MDM) user license. Contact your system administrator. | 80180018 |
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| InvalidEnrollmentData | MENROLL_E_ENROLLMENTDATAINVALID | The Mobile Device Management (MDM) server rejected the enrollment data. The server may not be configured correctly. | 80180019 |
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TraceID is a freeform text node that is logged. It should identify the server side state for this enrollment attempt. This information may be used by support to look up why the server declined the enrollment.
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