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tiaraquan 2023-01-12 09:04:05 -08:00
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windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md
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@ -19,24 +19,27 @@ msreviewer: hathind
You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
## Premier and Unified support options ## Submit a new support request
As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case. Support requests are triaged and responded to as they're received.
### Premier and Unified support options
If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can:
- Specify the severity of your issue
- Schedule a support callback for a specific day and time
Depending on your support contract, the following severity options are available: Depending on your support contract, the following severity options are available:
> [!NOTE]
> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
| Support contract | Severity options | | Support contract | Severity options |
| ----- | ----- | | ----- | ----- |
| Premier | Severity A, B or C | | Premier | Severity A, B or C |
| Unified | Critical or non-critical | | Unified | Critical or non-critical |
> [!NOTE]
> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
## Submit a new support request
Support requests are triaged and responded to as they're received.
**To submit a new support request:** **To submit a new support request:**
1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu. 1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.