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tiaraquan 2023-01-12 09:04:05 -08:00
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windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md
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@ -19,24 +19,27 @@ msreviewer: hathind
You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
## Premier and Unified support options
## Submit a new support request
As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case.
Support requests are triaged and responded to as they're received.
### Premier and Unified support options
If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can:
- Specify the severity of your issue
- Schedule a support callback for a specific day and time
Depending on your support contract, the following severity options are available:
> [!NOTE]
> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
| Support contract | Severity options |
| ----- | ----- |
| Premier | Severity A, B or C |
| Unified | Critical or non-critical |
> [!NOTE]
> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
## Submit a new support request
Support requests are triaged and responded to as they're received.
**To submit a new support request:**
1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.