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Merge pull request #9379 from randomascii/public

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Clarify that Stop errors are _not_ app errors
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Kateyanne 2021-04-12 16:00:15 -07:00 committed by GitHub
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windows/client-management/troubleshoot-stop-errors.md
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@ -35,6 +35,9 @@ Our analysis of the root causes of crashes indicates the following:
- 5 percent are caused by Microsoft code - 5 percent are caused by Microsoft code
- 15 percent have unknown causes (because the memory is too corrupted to analyze) - 15 percent have unknown causes (because the memory is too corrupted to analyze)
> [!NOTE]
> The root cause of Stop errors is never a user-mode process. While a user-mode process (such as Notepad or Slack) may trigger a Stop error, it is merely exposing the underlying bug which is always in a driver, hardware, or the OS.
## General troubleshooting steps ## General troubleshooting steps
To troubleshoot Stop error messages, follow these general steps: To troubleshoot Stop error messages, follow these general steps: