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Updated configure-microsoft-threat-experts.md

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Dolcita Montemayor
2019-03-20 22:21:08 +00:00
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@ -82,9 +82,8 @@ You can partner with Microsoft Threat Experts who can be engaged directly from w
c. Remember to use the ID number from the **Open a support ticket** tab page and include it to the details you will provide in the subsequent Customer Services and Support (CSS) pages. <br> c. Remember to use the ID number from the **Open a support ticket** tab page and include it to the details you will provide in the subsequent Customer Services and Support (CSS) pages. <br>
**Step 2: Open a support ticket** **Step 2: Open a support ticket**
>[!NOTE]
>[!NOTE] >To experience the full Microsoft Threat Experts preview capability in Windows Defender ATP, you need to have a Premier customer service and support account. However, you will not be charged for the Experts-on-demand service during the preview.
>To experience the full Microsoft Threat Experts preview capability in Windows Defender ATP, you need to have a Premier customer service and support account. However, you will not be charged for the Experts-on-demand service during the preview.
a. In the **New support request** customer support page, select the following from the dropdown menu and then click **Next**: <br> a. In the **New support request** customer support page, select the following from the dropdown menu and then click **Next**: <br>
@ -93,15 +92,15 @@ You can partner with Microsoft Threat Experts who can be engaged directly from w
- **Select a category that best describes the issue**: **Windows Defender ATP** - **Select a category that best describes the issue**: **Windows Defender ATP**
- **Select a problem that best describes the issue**: Choose according to your inquiry category - **Select a problem that best describes the issue**: Choose according to your inquiry category
b. Fill out the fields with the necessary information about the issue and use the auto-generated ID when you open a Customer Services and Support (CSS) ticket. Then, click **Next**. b. Fill out the fields with the necessary information about the issue and use the auto-generated ID when you open a Customer Services and Support (CSS) ticket. Then, click **Next**. <br>
c. In the **Select a support plan** page, select **Professional No Charge**. c. In the **Select a support plan** page, select **Professional No Charge**. <br>
d. The severity of your issue has been pre-selected by default, per the support plan, **Professional No Charge**, that you'll use for this public preview. Select the time zone by which you'd like to receive the correspondence. Then, click **Next**. d. The severity of your issue has been pre-selected by default, per the support plan, **Professional No Charge**, that you'll use for this public preview. Select the time zone by which you'd like to receive the correspondence. Then, click **Next**. <br>
e. Verify your contact details and add another if necessary. Then, click **Next**. e. Verify your contact details and add another if necessary. Then, click **Next**. <br>
f. Review the summary of your support request, and update if necessary. Make sure that you read and understand the **Microsoft Services Agreement** and **Privacy Statement**. Then, click **Submit**. You will see the confirmation page indicating the response time and your support request number. f. Review the summary of your support request, and update if necessary. Make sure that you read and understand the **Microsoft Services Agreement** and **Privacy Statement**. Then, click **Submit**. You will see the confirmation page indicating the response time and your support request number. <br>
## Sample questions to ask a Microsoft threat expert ## Sample questions to ask a Microsoft threat expert
**Alert information** **Alert information**