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Greg Lindsay 2016-10-05 10:43:52 -07:00
parent 8bf35d6d08
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windows/deploy/resolve-windows-10-upgrade-errors.md
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@ -246,47 +246,53 @@ To analyze Windows Setup log files:
For example, assume that searching for the result code "8007042B" reveals the following content from the setuperr.log file:
>Some lines in the text below are shortened for readability. The date and time at the start of each entry, which is formatted as: 2016-09-08 09:20:05, is replaced with [##].
>Some lines in the text below are shortened for readability. In addition, the date and time at the start of each line, formatted as: 2016-09-08 09:20:05, is shortened to include only the minutes and seconds, i.e.: 20:05.
<P><B>setuperr.log</B> content:
```text
[##], Error SP Error READ, 0x00000002 while gathering/applying object:
[##], Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0]
[##], Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
[##], Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
[##], Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
[##], Error Apply failed. Last error: 0x00000000
[##], Error SP pSPDoOnlineApply: Apply operation failed. Error: 0x0000002C
[##], Error SP Apply: Migration phase failed. Result: 44
[##], Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]
[##], Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
[##], Error SP Operation execution failed.[gle=0x000000b7]
[##], Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7]
20:05, Error SP Error READ, 0x00000002 while gathering/applying object:
23:33, Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0]
23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
23:51, Error Apply failed. Last error: 0x00000000
23:51, Error SP pSPDoOnlineApply: Apply operation failed. Error: 0x0000002C
23:52, Error SP Apply: Migration phase failed. Result: 44
23:52, Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]
23:52, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
23:52, Error SP Operation execution failed.[gle=0x000000b7]
23:52, Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7]
```
In the previous text, the third line indicates there was an error **0x00000497** with the folder **C:\Users\user1\Cookies**:
```text
2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
```
</B>The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to:
<UL><LI>ERROR_UNABLE_TO_REMOVE_REPLACED: Unable to remove the file to be replaced.</UL>
<P>ERROR_UNABLE_TO_REMOVE_REPLACED: Unable to remove the file to be replaced.
Therefore, Windows Setup failed because it was not able to migrate the **C:\Users\user1\Cookies** folder. Searching the setupact.log file for additional details, the following text is found:
<P><B>setupact.log</B> content:
```text
[##], Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7
[##], Info MIG Cannot apply recursively object: C:\Users\user1\Cookies: Win32Exception: Cannot create a file when that file already exists.
[##], Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed.
[##], Info MIG Error 1175 during apply of object C:\Users\user1\Cookies. Will ask shell application for resolution.
[##], Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0
[##], Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
[##], Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
23:50, Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7
23:50, Info MIG Cannot apply recursively object: C:\Users\user1\Cookies: Win32Exception: Cannot create a file when that file already exists.
23:50, Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed.
23:50, Info MIG Error 1175 during apply of object C:\Users\user1\Cookies. Will ask shell application for resolution.
23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0
23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
```
The setupact.log file also contains information detailing the configuration of files and folders. By searching for "C:\Users\user1\Cookies" we are able to determine that this folder is not installed in the default location:
```text
[##], Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No
49:12, Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No
```
This error can be resolved by configuring the folder to use its default location.