new troubleshooting topic multi-app

windows/configuration/TOC.md

@@ -9,6 +9,7 @@
 ### [Set up a kiosk on Windows 10 Pro, Enterprise, or Education](set-up-a-kiosk-for-windows-10-for-desktop-editions.md)
 ### [Guidelines for choosing an app for assigned access (kiosk mode)](guidelines-for-assigned-access-app.md)
 ### [Create a Windows 10 kiosk that runs multiple apps](lock-down-windows-10-to-specific-apps.md)
+#### [Troubleshoot multi-app kiosk](multi-app-kiosk-troubleshoot.md)
 #### [Use AppLocker to create a Windows 10 kiosk that runs multiple apps](lock-down-windows-10-applocker.md)
 #### [Multi-app kiosk XML reference](multi-app-kiosk-xml.md)
 ## [Configure Windows 10 Mobile devices](mobile-devices/configure-mobile.md)

windows/configuration/multi-app-kiosk-troubleshoot.md

@@ -0,0 +1,50 @@
+---
+title: Troubleshoot multi-app kiosk (Windows 10)
+description: Tips for troubleshooting multi-app kiosk configuration.
+ms.assetid: 14DDDC96-88C7-4181-8415-B371F25726C8
+keywords: ["lockdown", "app restrictions"]
+ms.prod: w10
+ms.mktglfcycl: manage
+ms.sitesec: library
+ms.pagetype: edu, security
+author: jdeckerms
+ms.localizationpriority: medium
+---
+
+# Troubleshoot multi-app kiosk
+
+
+**Applies to**
+
+-   Windows 10
+
+## Unexpected results
+
+For example:
+- Start is not launched in full-screen
+- Blocked hotkeys are allowed
+- Task Manager, Cortana, or Settings can be launched
+- Start layout has more apps than expected
+
+**Troubleshooting steps**
+
+1. [Verify that the provisioning package is applied successfully](lock-down-windows-10-to-specific-apps.md#validate-provisioning).
+2. Verify that the account (config) is mapped to a profile in the configuration XML file.
+3. Verify that the configuration XML file is authored and formatted correctly. Correct any configuration errors, then create and apply a new provisioning package. Sign out and sign in again to check the new configuration.
+4. If the issue persists, [capture traces](https://msdn.microsoft.com/library/windows/desktop/dn904629.aspx) for components with the following GUIDs:
+    - 94097d3d-2a5a-5b8a-cdbd-194dd2e51a00
+    - ab84611c-2678-5cd7-d292-c940f9be6c6d
+    - f9f7f27c-5e5d-5273-468f-038e61965660
+    - 3e8fb07b-3e10-5981-01a9-fbd924fd5436
+
+## Apps configured in AllowedList are blocked
+
+1. Ensure the account is mapped to the correct profile and that the apps are specific for that profile. 
+2. Check the EventViewer logs for Applocker and AppxDeployment (under **Application and Services Logs\Microsoft\Windows**).
+
+
+## Start layout not as expected
+
+- Make sure the Start layout is authored correctly. Ensure that the attributes **Size**, **Row**, and **Column** are specified for each application and are valid.
+- Check if the apps included in the Start layout are installed for the assigned access user.
+- Check if the shortcut exists on the target device, if a desktop app is missing on Start.