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Merge pull request #7750 from tiaraquan/ap-updates-011223

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Formatting tweak.
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Tiara Quan 2023-01-12 14:19:49 -08:00 committed by GitHub
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windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md
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@ -23,6 +23,15 @@ You can submit support tickets to Microsoft using the Windows Autopatch admin ce
Support requests are triaged and responded to as they're received.
**To submit a new support request:**
1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.
1. In the **Windows Autopatch** section, select **Support requests**.
1. In the **Support requests** section, select **+ New support request**.
1. Enter your question(s) and/or a description of the problem.
1. Review all the information you provided for accuracy.
1. When you're ready, select **Create**.
### Premier and Unified support options
If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can:
@ -40,15 +49,6 @@ Depending on your support contract, the following severity options are available
| Premier | Severity A, B or C |
| Unified | Critical or non-critical |
**To submit a new support request:**
1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.
1. In the **Windows Autopatch** section, select **Support requests**.
1. In the **Support requests** section, select **+ New support request**.
1. Enter your question(s) and/or a description of the problem.
1. Review all the information you provided for accuracy.
1. When you're ready, select **Create**.
## Manage an active support request
The primary contact for the support request will receive email notifications when a case is created, assigned to a service engineer to investigate, and mitigated. If, at any point, you have a question about the case, the best way to get in touch is to reply directly to one of those emails. If we have questions about your request or need more details, we'll email the primary contact listed on the support requests.