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Merge pull request #1448 from MicrosoftDocs/martyav-bitlocker-recovery-loop-break

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Martyav bitlocker recovery loop break
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Thomas Raya 2019-11-15 15:01:08 -08:00 committed by GitHub
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---
title: Breaking out of a Bitlocker recovery loop
description: This topic for IT professionals describes how to break out of a Bitlocker recovery loop.
ms.assetid: #c40f87ac-17d3-47b2-afc6-6c641f72ecee
ms.prod: w10
ms.mktglfcycl: explore
ms.sitesec: library
ms.pagetype: security
ms.localizationpriority: #medium
ms.author: v-maave
author: martyav
manager: dansimp
audience: ITPro
ms.collection: M365-security-compliance
ms.topic: conceptual
ms.date: 10/28/2019
---
# Breaking out of a Bitlocker recovery loop
Sometimes, following a crash, you might be unable to successfully boot into your operating system, due to the recovery screen repeatedly prompting you to enter your recovery key. This can be very frustrating.
If you've entered the correct Bitlocker recovery key multiple times, and are still unable to continue past the initial recovery screen, follow these steps to break out of the loop.
> [!NOTE]
> Only try these steps after you have restarted your device at least once.
1. On the initial recovery screen, don't enter your recovery key. Instead, select **Skip this drive**.
1. On the next screen, select **Troubleshoot**.
1. On the Troubleshoot screen, select **Advanced options**.
1. On the Advanced options screen, select **Command prompt**.
1. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp <recovery password>`
1. Suspend operating system drive protection: `manage-bde.exe -protectors -disable C:`
1. Once the last command is run, you can safely exit the command prompt and continue to boot into your operating system