Merged PR 12494: Edits to existing devices page and added support numbers page

New content

windows/deployment/windows-autopilot/TOC.md

@@ -21,3 +21,4 @@
 ## Getting started
 ### [Demonstrate Autopilot deployment on a VM](demonstrate-deployment-on-vm.md)
 ## [Troubleshooting](troubleshooting.md)
+## [Support](autopilot-support.md)

windows/deployment/windows-autopilot/autopilot-faq.md

@@ -0,0 +1,19 @@
+---
+title: Windows Autopilot support
+description: Support information for Windows Autopilot
+keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
+ms.prod: w10
+ms.mktglfcycl: deploy
+ms.localizationpriority: low
+ms.sitesec: library
+ms.pagetype: deploy
+author: greg-lindsay
+ms.author: greg-lindsay
+ms.date: 10/31/2018
+---
+
+# Windows Autopilot FAQ
+
+**Applies to: Windows 10**
+
+This document is pending publication. Please check back soon.

windows/deployment/windows-autopilot/autopilot-support.md

@@ -0,0 +1,43 @@
+---
+title: Windows Autopilot support
+description: Support information for Windows Autopilot
+keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
+ms.prod: w10
+ms.mktglfcycl: deploy
+ms.localizationpriority: low
+ms.sitesec: library
+ms.pagetype: deploy
+author: greg-lindsay
+ms.author: greg-lindsay
+ms.date: 10/31/2018
+---
+
+# Windows Autopilot support information
+
+**Applies to: Windows 10**
+
+The following table displays support information for the Windows Autopilot program.  
+
+Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).
+
+| Audience | Support contact |
+| --- | --- |
+OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
+| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
+| OEM with a PFE | Reach out to your PFE for support.  |
+| Partners with a Partner Technology Strategist (PTS) |  If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
+| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues.  |
+| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.  |
+| End-user | Contact your IT administrator.  |
+| Microsoft Partner Center (MPC) users |  Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
+| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB.  |
+| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).  |
+| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in:  https://support.microsoft.com/en-us.  |
+| Queries relating to MDA testing | Contact MDAHelp@microsoft.com.  |
+| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |
+
+
+
+
+
+

windows/deployment/windows-autopilot/enrollment-status.md

@@ -10,28 +10,36 @@ ms.pagetype: deploy
 ms.localizationpriority: medium
 author: greg-lindsay
 ms.author: greg-lindsay
-ms.date: 10/02/2018
+ms.date: 10/31/2018
 ---
 
 # Windows Autopilot Enrollment Status page
 
 The Windows Autopilot Enrollment Status page displaying the status of the complete device configuration process.  Incorporating feedback from customers, this provides information to the user to show that the device is being set up and can be configured to prevent access to the desktop until the configuration is complete. 
  
- ![Enrollment Status Page](images/enrollment-status-page.png)
+ ![Enrollment status page](images/enrollment-status-page.png)
 
 ## Available settings
 
- The following settings can be configured:
+ The following settings can be configured to customize behavior of the enrollment status page:
 
- - Show app and profile installation progress.  When enabled, the Enrollment Status page is displayed.
- - Block device use until all apps and profiles are installed.  When enabled, the Enrollment Status page will be displayed until the device configuraton process is complete.  When not enabled, the user can dismiss the page at any time.
- - Allow users to reset device if installation errors occur.
- - Allow users to use device if installation errors occur.
- - Show error when installation takes longer than the specified number of minutes.
- - Show custom error message when an error occurs.
- - Allow users to collect logs about installation errors.
+<table>
+<th align=left>Setting<th align=left>Yes<th align=left>No
+<tr><td>Show app and profile installation progress<td>The enrollment status page is displayed.<td>The enrollment status page is not displayed.
+<tr><td>Block device use until all apps and profiles are installed<td>The settings in this table are made available to customize behavior of the enrollment status page, so that the user can address potential installation issues.
+<td>The enrollment status page is displayed with no additional options to address installation failures.
+<tr><td>Allow users to reset device if installation error occurs<td>A <b>Reset device</b> button is displayed if there is an installation failure.<td>The <b>Reset device</b> button is not displayed if there is an installation failure.
+<tr><td>Allow users to use device if installation error occurs<td>A <b>Continue anyway</b> button is displayed if there is an installation failure.<td>The <b>Continue anyway</b> button is not displayed if there is an installation failure.
+<tr><td>Show error when installation takes longer than specified number of minutes<td colspan=2>Specify the number of minutes to wait for installation to complete. A default value of 60 minutes is entered.
+<tr><td>Show custom message when an error occurs<td>A text box is provided where you can specify a custom message to display in case of an installation error.<td>The default message is displayed: <br><b>Oh no! Something didn't do what it was supposed to.  Please contact your IT department.<b>
+<tr><td>Allow users to collect logs about installation errors<td>If there is an installation error, a <b>Collect logs</b> button is displayed. <br>If the user clicks this button they are asked to choose a location to save the log file <b>MDMDiagReport.cab</b><td>The <b>Collect logs</b> button is not displayed if there is an installation error.
+</table>
 
-## Installation progress tracked
+See the following example:
+
+ ![Enrollment status page settings](images/esp-settings.png)
+
+## Installation progress tracking
 
 The Enrollment Status page tracks a subset of the available MDM CSP policies that are delivered to the device as part of the complete device configuration process.  The specific types of policies that are tracked include:
 

windows/deployment/windows-autopilot/existing-devices.md

@@ -9,7 +9,7 @@ ms.sitesec: library
 ms.pagetype: deploy
 author: greg-lindsay
 ms.author: greg-lindsay
-ms.date: 10/22/2018
+ms.date: 10/31/2018
 ---
 
 # Windows Autopilot for existing devices
@@ -295,6 +295,6 @@ The Task Sequence will download content, reboot, format the drives and install W
 
 ### Register the device for Windows Autopilot
 
-Devices provisioned through Autopilot will only receive the guided OOBE Autopilot experience on first boot. There is currently no automatic registration into Windows Autopilot. Therefore, once updated to Windows 10, the device should be registered to ensure a continued Autopilot experience in the event of PC reset.
+Devices provisioned through Autopilot will only receive the guided OOBE Autopilot experience on first boot. Once updated to Windows 10, the device should be registered to ensure a continued Autopilot experience in the event of PC reset. You can enable automatic registration for an assigned group using the **Convert all targeted devices to Autopilot** setting. For more information, see [Create an Autopilot deployment profile](https://docs.microsoft.com/en-us/intune/enrollment-autopilot#create-an-autopilot-deployment-profile).
 
-For more information, see [Adding devices to Windows Autopilot](https://docs.microsoft.com/windows/deployment/windows-autopilot/add-devices).
+Also see [Adding devices to Windows Autopilot](https://docs.microsoft.com/windows/deployment/windows-autopilot/add-devices).