deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-06-15 10:23:37 +00:00
Code Issues Actions 3 Packages Projects Releases Wiki Activity

Merged PR 12494: Edits to existing devices page and added support numbers page

Browse Source 
New content
This commit is contained in:
Greg Lindsay
2018-10-31 22:05:46 +00:00
parent 1546a5ca91
commit fd1c08fd33
6 changed files with 85 additions and 14 deletions
Download Patch File Download Diff File Expand all files Collapse all files

43
windows/deployment/windows-autopilot/autopilot-support.md Normal file
View File

@ -0,0 +1,43 @@
---
title: Windows Autopilot support
description: Support information for Windows Autopilot
keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
ms.prod: w10
ms.mktglfcycl: deploy
ms.localizationpriority: low
ms.sitesec: library
ms.pagetype: deploy
author: greg-lindsay
ms.author: greg-lindsay
ms.date: 10/31/2018
---
# Windows Autopilot support information
**Applies to: Windows 10**
The following table displays support information for the Windows Autopilot program.
Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).
| Audience | Support contact |
| --- | --- |
OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
| OEM with a PFE | Reach out to your PFE for support. |
| Partners with a Partner Technology Strategist (PTS) | If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues. |
| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
| End-user | Contact your IT administrator. |
| Microsoft Partner Center (MPC) users | Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview). |
| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |