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title, description, keywords, ms.prod, ms.technology, ms.mktglfcycl, ms.sitesec, ms.topic, ms.localizationpriority, ms.pagetype, ROBOTS, author, ms.author, ms.date
| title | description | keywords | ms.prod | ms.technology | ms.mktglfcycl | ms.sitesec | ms.topic | ms.localizationpriority | ms.pagetype | ROBOTS | author | ms.author | ms.date |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Microsoft Education Trial in a Box Support | Need help or have a question about using Microsoft Education Trial in a Box? Start here. | support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs | w10 | Windows | deploy | library | article | medium | edu | noindex,nofollow | CelesteDG | celested | 03/18/2018 |
Microsoft Education Trial in a Box Support
Need help or have a question about using Microsoft Education? Start here.
1. Update your apps
Microsoft Education works hard to bring you the most current Trial in a Box program experience. As a result, you may need to update your apps to get our latest innovations.
For more information about checking for updates, and how to optionally turn on automatic app updates, see the following articles:
2. Confirm your admin contact information is current
- Go to the Office 365 admin center and sign in with your Office 365 admin credentials.
- In the admin center dashboard, select your profile on the upper righthand corner and select My account from the options.
- Select Personal info and then edit Contact details to update your phone, primary email address, and alternate email address.
Note
For the alternate email address, make sure you use a different address from your Office 365 email address.
- Click Save.
3. Request a call back
- Click the Need help? button in the lower right-hand corner of the Office 365 console.
You will see a sidebar window open up on the right-hand side of the screen.
If you chose to have a support representative call you, a new support ticket will be opened and you can track these in Support tickets.
- Click the question button
in the top navigation of the sidebar window. - In the field below Need help?, enter a description of your help request.
- Click the Get help button.
- In the Let us call you section, enter a phone number where you can be reached.
- Click the Call me button.
- A Microsoft Education support representative will call you back.
Forgot your password?
Forget your password? Follow these steps to recover it.
- Go to https://portal.office.com
- Select Can't access your account and follow the prompts to get back into your account.
