windows-itpro-docs/windows/deployment/windows-autopilot/autopilot-support.md

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title	description	keywords	ms.prod	ms.mktglfcycl	ms.localizationpriority	ms.sitesec	ms.pagetype	audience	author	ms.author	ms.reviewer	manager	ms.collection	ms.topic
Windows Autopilot support	Find out who to contact for help with your Windows Autopilot installation.	mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune	w10	deploy	low	library	deploy	itpro	greg-lindsay	greglin		laurawi	M365-modern-desktop	article

Windows Autopilot support information

Applies to: Windows 10

The following table displays support information for the Windows Autopilot program.

Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.

Audience	Support contact
OEM or Channel Partner registering devices as a CSP (via MPC)	Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC.
OEM registering devices using OEM Direct API	Contact MSOEMOPS@microsoft.com. Response time depends on priority: Low – 120 hours Normal – 72 hours High – 24 hours Immediate – 4 hours
Enterprise customers	Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.
End-user	Contact your IT administrator.
Microsoft Partner Center (MPC) users	Use the help resources available in MPC.
Microsoft Store for Business (MSfB) users	Use the help resources available in MSfB.
Intune users	From the Microsoft Azure portal, click Help + support.
Microsoft 365 Business	Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us.
Queries relating to MDA testing	Contact MDAHelp@microsoft.com.