windows-itpro-docs/education/trial-in-a-box/support-options.md

---
title: Microsoft Education Trial in a Box Support
description: Need help or have a question about using Microsoft Education Trial in a Box? Start here. 
keywords: support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs
ms.prod: w10
ms.mktglfcycl: deploy
ms.sitesec: library
ms.topic: article
ms.localizationpriority: high
ms.pagetype: edu
ROBOTS: noindex,nofollow
author: CelesteDG
ms.author: celested
ms.date: 12/11/2017
---

# Microsoft Education Trial in a Box Support
Need help or have a question about using Microsoft Education? Start here.

## 1. Confirm your admin contact information is current

1. Go to the <a href="https://portal.office.com/adminportal/home" target="_blank">Office 365 admin center</a> and sign in with your Office 365 admin credentials.
2. In the admin center dashboard, select your profile on the upper righthand corner and select **My account** from the options.
3. Select **Personal info** and then edit **Contact details** to update  your phone, primary email address, and alternate email address. 

  > [!NOTE]
  > For the alternate email address, make sure you use a different address from your Office 365 email address.

  ![Complete your contact details](images/o365_adminaccountinfo.png)

4. Click **Save**.

## 2. Request a call back

1. Click the **Need help?** button in the lower right-hand corner of the Office 365 console.

  ![Select Need help to get support](images/o365_needhelp.png)

  You will see a sidebar window open up on the right-hand side of the screen.

  ![Option to have a support representative call you](images/o365_needhelp_callingoption.png)

  If you chose to have a support representative call you, a new support ticket will be opened and you can track these in **Support tickets**.

  ![Track your support tickets](images/o365_needhelp_supporttickets.png)

2. Click the **question button** ![Question button](images/o365_needhelp_questionbutton.png) in the top navigation of the sidebar window.
3. In the field below **Need help?**, enter a description of your help request.
4. Click the **Get help button**.
5. In the **Let us call you** section, enter a phone number where you can be reached.
6. Click the **Call me** button.
7. A Microsoft Education support representative will call you back.

## Forgot your password?
Forget your password? Follow these steps to recover it.

1. Go to <a href="https://portal.office.com/" target="_blank">https://portal.office.com</a>
2. Select **Can't access your account** and follow the prompts to get back into your account.

  ![Recover your account](images/officeportal_cantaccessaccount.png)




## Get more info
[Microsoft Education Trial in a Box](index.md)