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69 lines
7.9 KiB
Markdown
69 lines
7.9 KiB
Markdown
---
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title: "How to pack and ship your Surface Hub 2S for service"
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description: "Instructions for packing Surface Hub 2S components, replacing the Compute cartridge, and replacing the camera"
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keywords: pack, replace components, camera, compute cartridge
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ms.prod: surface-hub
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ms.sitesec: library
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author: greg-lindsay
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ms.author: greglin
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manager: laurawi
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audience: Admin
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ms.topic: article
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ms.date: 02/06/2019
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ms.localizationpriority: Medium
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---
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# How to pack and ship your Surface Hub 2S for service
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If you replace your Surface Hub 2S, one of its components, or a related accessory, use the instructions in this article when you pack the device for shipment.
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>[!IMPORTANT]
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>When packing your device for shipment, make sure that you use the packaging in which your replacement device arrived.
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## How to pack your Surface Hub 2S 50”
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Use the following steps to pack your Surface Hub 2S 50" for shipment.
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| **1.** | Remove the pen and the camera. Do not pack them with the unit. |  |
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| **2.** | Remove the drive and the power cable. Do not pack them with the unit. Do not pack the Setup guide with the unit. |  |
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| **3.** | Unplug all cables, slide the cover sideways, and unscrew the locking screw of the Compute Cartridge. |  |
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| **4.** | Slide the Compute Cartridge out of the unit. |  |
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| **5.** | You will need the Compute Cartridge and a screwdriver. | |
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| **6.** | Remove the cover screw and the cover from the Compute Cartridge, and then remove the solid state drive (SSD). | |
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| **7.** | Replace the cover and slide the Compute Cartridge back into the unit. | |
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| **8.** | Re-fasten the locking screw and slide the cover into place. | |
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| **9.** | Remove any base or mounting hardware. Using two people, place the unit in the base of the shipping container. | |
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| **10.** | Replace the cover of the shipping container, and insert the four clips. | |
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| **11.** | Close the four clips. | |
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## How to replace and pack your Surface Hub 2S Compute Cartridge
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Use the following steps to remove the Surface Hub 2S Compute Cartridge, pack it for shipment, and install the new Compute Cartridge.<br>
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| **1.** | Unplug all cables, slide the cover sideways, and unscrew the locking screw of the Compute Cartridge. |  |
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| **2.** | Slide the Compute Cartridge out of the unit. |  |
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| **3.** | You will need the Compute Cartridge and a screwdriver. |  |
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| **4.** | Remove the cover screw and the cover from the Compute Cartridge, and then remove the solid state drive (SSD). When finished, replace the cover. |  |
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| **5.**| You will need the packaging fixtures that were used to package your replacement Compute Cartridge. |  |
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| **6.**| Place the old Compute Cartridge in the packaging fixtures. |  |
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| **7.** | Place the old Compute Cartridge and its packaging into the box that was used for the replacement Compute Cartridge. Reseal the box. | |
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| **8.**| Slide the replacement Compute Cartridge into the unit. |  |
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| **9.**| Fasten the locking screw and slide the cover into place |  |
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## How to replace your Surface Hub 2S Camera
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Use the following steps to remove the Surface Hub 2S camera and install the new camera.
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| **1.** | You will need the new camera and the two-millimeter allen wrench. | |
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| **2.** | Unplug the old camera from the unit. If needed, use the allen wrench to adjust the new camera. Plug the new camera into the unit. |  |
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