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windows-itpro-docs/windows/deploy/troubleshoot-upgrade-analytics.md
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Troubleshoot Upgrade Analytics (Windows 10) Provides troubleshooting information for Upgrade Analytics. w10 MaggiePucciEvans

Troubleshoot Upgrade Analytics

If you’re having issues seeing data in Upgrade Analytics after running the Upgrade Analytics Deployment script, make sure it completes successfully without any errors. Check the output of the script in the command window and/or log UA_dateTime_machineName.txt to ensure all steps were completed successfully. In addition, we recommend that you wait at least 48 hours before checking OMS for data after the script first completes without reporting any error.

If you still don’t see data in Upgrade Analytics, follow these steps:

  1. Download and extract UpgradeAnalytics.zip. Ensure the “Diagnostics” folder is included.

  2. Edit the script as described in Run the Upgrade Analytics deployment script.

  3. Check that isVerboseLogging is set to $true.

  4. Run the script again. Log files will be saved to the directory specified in the script.

  5. Open a support case with Microsoft Support through your regular channel and provide this information.

Disable Upgrade Analytics

If you want to stop using Upgrade Analytics and stop sending telemetry data to Microsoft, follow these steps:

  1. Unsubscribe from the Upgrade Analytics solution in the OMS portal. In the OMS portal, go to Settings > Connected Sources > Windows Telemetry and choose the Unsubscribe option.

Upgrade Analytics unsubscribe

  1. Disable the Commercial Data Opt-in Key on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the telemetry level to Security:

Windows 7 and Windows 8.1: Delete CommercialDataOptIn registry property from HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection Windows 10: Follow the instructions in the Configure Windows telemetry in your organization topic.

  1. If you enabled Internet Explorer Site Discovery, you can disable Internet Explorer data collection by setting the IEDataOptIn registry key to value "0". The IEDataOptIn key can be found under: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection.
  2. You can also remove the “CommercialId” key from: "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection". This is an optional step.