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* Updated deployment-vdi-windows-defender-antivirus.md * Updated deployment-vdi-windows-defender-antivirus.md * Updated deployment-vdi-windows-defender-antivirus.md * updates for new vdi stuff * Adding important note to solve #3493 * Update windows/security/identity-protection/hello-for-business/hello-hybrid-key-whfb-settings-dir-sync.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Typo "<"→"<", ">"→">" https://docs.microsoft.com/en-us/windows/application-management/manage-windows-mixed-reality * Issue #2297 * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Clarification * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Trond B. Krokli <38162891+illfated@users.noreply.github.com> * update troubleshoot-np.md * update configure-endpoints-gp.md * Removing a part which is not supported * Name change * update troubleshoot-np.md * removed on-premises added -hello * Added link into Domain controller guide * Line corections * corrected formatting of xml code samples When viewing the page in Win 10/Edge, the xml code samples stretched across the page, running into the side menu. The lack of line breaks also made it hard to read. This update adds line breaks and syntax highlighting, replaces curly double quotes with standard double quotes, and adds a closing tag for <appv:appconnectiongroup>for each code sample * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/deployment/update/waas-delivery-optimization-reference.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/deployment/update/waas-delivery-optimization-reference.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * corrected formating of XML examples The XML samples here present the same formatting problems as in about-the-connection-group-file51.md (see https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3847/) Perhaps we should open an issue to see if we have more versions of this code sample in the docs * corrected formatting of XML example section In the XML example on this page, the whitespace had been stripped out, so there were no spaces between adjacent attribute values or keys. This made it hard to read, though the original formatting allowed for a scroll bar, so the text was not running into the side of the page (compare to https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3847 and https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3850, where the uncorrected formatting forced the text to run into the side menu). * update configure-endpoints-gp.md * Fixed error in registry path and improved description * Update windows/security/identity-protection/hello-for-business/hello-hybrid-key-whfb-settings-dir-sync.md Co-Authored-By: Trond B. Krokli <38162891+illfated@users.noreply.github.com> * Removing extra line in 25 Suggested by * update windows-analytics-azure-portal.md * re: broken links, credential-guard-considerations Context: * #3513, MVA is being retired and producing broken links * #3860 Microsoft Virtual Academy video links This page contains two links to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course the two links point to is already retired, and no replacement course exists. I removed the first link, as I could not find a similar video available describing which credentials are covered by credential guard. I replaced the second link with a video containing similar material, though it is not a "deep dive". Suggestions on handling this problem, as many pages contain similar links, would be appreciated,. * removed link to retired video re: #3867 Context: * #3513, MVA is being retired and producing broken links * #3867, Microsoft Virtual Academy video links This page contains a broken link to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course is already retired, and no replacement course exists. I removed the whole _See Also_ section, as I could not find a video narrowly or deeply addressing how to protect privelaged users with Credential Guard. The most likely candidate is too short and general: https://www.linkedin.com/learning/cism-cert-prep-1-information-security-governance/privileged-account-management * addressing broken mva links, #3817 Context: * #3513, MVA is being retired and producing broken links * #3817, Another broken link This page contains two links to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course the two links point to is already retired, and no replacement course exists. I removed the first link, as we no longer have a video with similar content for a similar audience. The most likely candidate is https://www.linkedin.com/learning/programming-foundations-web-security-2/types-of-credential-attacks, which is more general and for a less technical audience. I removed the second link and the _See Also_ section, as I could not find a similar video narrowly focused on which credentials are covered by Credential Guard. Most of the related material available now describes how to perform a task. * Update deployment-vdi-windows-defender-antivirus.md * typo fix re: #3876; DMSA -> DSMA * Addressing dead MVA links, #3818 This page, like its fellows in the mva-links label, contains links to a retired video course on a website that is retiring soon. The links listed by the user in issue #3818 were also on several other pages, related to Credentials Guard. These links were addressed in the pull requests #3875, #3872, and #3871 Credentials threat & lateral threat link: removed (see PR #3875 for reasoning) Virtualization link: replaced (see #3871 for reasoning) Credentials protected link: removed (see #3872 for reasoning) * Adding notes for known issue in script Solves #3869 * Updated the download link admx files Windows 10 Added link for April 2018 and Oct 2018 ADMX files. * added event logs path Referenced : https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-defender-exploit-guard/event-views-exploit-guard * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Suggestions applied. Co-Authored-By: JohanFreelancer9 <48568725+JohanFreelancer9@users.noreply.github.com> * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: JohanFreelancer9 <48568725+JohanFreelancer9@users.noreply.github.com> * Update deployment-vdi-windows-defender-antivirus.md * screenshot update * Add files via upload * update 4 scrrenshots * Update deployment-vdi-windows-defender-antivirus.md * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Re: #3909 Top link is broken, #3909 > The link here does not work: > Applies to: Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP) The link to the pdf describing MDATP was broken. Thankfully, PR #2897 updated the same link in another page some time ago, so I didn't have to go hunting for an equivalent * CI Update * Updated as per task 3405344 * Updated author * Update windows-analytics-azure-portal.md * added the example query * Updated author fields * Update office-csp.md * update video for testing * update video * Update surface-hub-site-readiness-guide.md line 134 Fixed video link MD formatting * fixing video url * updates from Albert * Bulk replaced author to manikadhiman * Bulk replaced ms.author to v-madhi * Latest content is published (#371) * Added 1903 policy DDF link and fixed a typo * Reverted the DDF version * Latest update (#375) * Update deployment-vdi-windows-defender-antivirus.md * Update deployment-vdi-windows-defender-antivirus.md
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---
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title: Windows Autopilot support
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description: Support information for Windows Autopilot
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keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
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ms.prod: w10
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ms.mktglfcycl: deploy
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ms.localizationpriority: low
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ms.sitesec: library
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ms.pagetype: deploy
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author: greg-lindsay
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ms.author: greglin
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ms.date: 10/31/2018
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ms.reviewer:
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manager: laurawi
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ms.collection: M365-modern-desktop
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ms.topic: article
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---
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# Windows Autopilot support information
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**Applies to: Windows 10**
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The following table displays support information for the Windows Autopilot program.
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Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).
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| Audience | Support contact |
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|---------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
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| OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
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| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
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| OEM with a PFE | Reach out to your PFE for support. |
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| Partners with a Partner Technology Strategist (PTS) | If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
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| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues. |
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| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
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| End-user | Contact your IT administrator. |
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| Microsoft Partner Center (MPC) users | Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
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| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
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| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview). |
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| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
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| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
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| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |
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