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35 lines
1.4 KiB
Markdown
35 lines
1.4 KiB
Markdown
---
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title: Breaking out of a BitLocker recovery loop
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description: This article for IT professionals describes how to break out of a BitLocker recovery loop.
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ms.prod: m365-security
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ms.localizationpriority: medium
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author: aczechowski
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ms.author: aaroncz
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manager: dansimp
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ms.collection:
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- M365-security-compliance
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- highpri
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ms.topic: conceptual
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ms.date: 10/28/2019
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ms.custom: bitlocker
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---
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# Breaking out of a BitLocker recovery loop
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Sometimes, following a crash, you might be unable to successfully boot into your operating system, due to the recovery screen repeatedly prompting you to enter your recovery key. This experience can be frustrating.
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If you've entered the correct BitLocker recovery key multiple times, and are still unable to continue past the initial recovery screen, follow these steps to break out of the loop.
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> [!NOTE]
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> Try these steps only after you have restarted your device at least once.
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1. On the initial recovery screen, don't enter your recovery key, instead, select **Skip this drive**.
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2. Navigate to **Troubleshoot** > **Advanced options**, and select **Command prompt**.
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3. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp <recovery password>`
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4. Suspend operating system drive protection: `manage-bde.exe -protectors -disable C:`
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5. Once the last command is run, you can exit the command prompt and continue to boot into your operating system.
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