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title, description, keywords, ms.prod, ms.mktglfcycl, ms.sitesec, ms.topic, ms.localizationpriority, ms.pagetype, ROBOTS, author, ms.author, ms.date
| title | description | keywords | ms.prod | ms.mktglfcycl | ms.sitesec | ms.topic | ms.localizationpriority | ms.pagetype | ROBOTS | author | ms.author | ms.date |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Microsoft Education Trial in a Box support | Need help or have a question about using Microsoft Education Trial in a Box? Start here. | support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs | w10 | deploy | library | article | high | edu | noindex,nofollow | CelesteDG | celested | 12/11/2017 |
Microsoft Education Trial in a Box support
Need help or have a question about using Microsoft Education? Start here.
Troubleshooting tips
Update your admin contact info
Update your admin contact info in the Office 365 admin center to help recover your account if you lose access.
- Go to the Office 365 admin center and sign in with your Office 365 admin credentials.
- In the admin center dashboard, select your profile on the upper righthand corner and select My account from the options.
- Select Personal info and then edit Contact details to update your phone, primary email address, and alternate email address.
Note
For the alternate email address, make sure you use a different address from your Office 365 email address.
Recover your password
Forget your password? Follow these steps to recover it.
- Go to https://portal.office.com
- Select Can't access your account and follow the prompts to get back into your account.
Microsoft Education support
When you need help setting up your device or have a question about using Microsoft Education, follow these steps.
- Go to the Office 365 admin center and sign in with your Office 365 admin credentials.
- Select Need help? at the bottom of the page.
- Choose how you want to get help.
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To see available solutions or answers to your question, type your question in the Need help? field and select Get help to see a list of available solutions including articles.
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To talk directly to a support representative, in Let us call you, enter the phone number where you can be reached. This section also shows you the expected wait time.
If you chose to have a support representative call you, a new support ticket will be opened and you can track these in Support tickets.
