windows-itpro-docs/windows/deployment/windows-autopatch/deploy/windows-autopatch-admin-contacts.md

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title	description	ms.date	ms.service	ms.subservice	ms.topic	ms.localizationpriority	author	ms.author	manager	ms.reviewer	ms.collection
Add and verify admin contacts	This article explains how to add and verify admin contacts	09/16/2024	windows-client	autopatch	concept-article	medium	tiaraquan	tiaraquan	aaroncz	hathind	highpri tier1

Add and verify admin contacts

[!INCLUDE windows-autopatch-enterprise-e3-f3-licenses]

There are several ways that Windows Autopatch service communicates with customers. To streamline communication and ensure we're checking with the right people when you submit a support request, you must provide a set of admin contacts when you onboard with Windows Autopatch.

You must have an admin contact for each specified area of focus. The Windows Autopatch Service Engineering Team contacts these individuals for assistance with your support request. Admin contacts should be the best person or group that can answer questions and make decisions for different areas of focus.

Important

Whoever you choose as admin contacts, they must have the knowledge and authority to make decisions for your Windows Autopatch environment. The Windows Autopatch Service Engineering Team will contact these admin contacts for questions involving support requests.

Area of focus

Our admin contacts receive notifications about support request updates and new messages. These areas include the following areas of focus:

Area of focus	Description
Devices	Device registration Device health
Updates	Windows quality updates Windows feature updates Microsoft 365 Apps for enterprise updates Microsoft Edge updates Microsoft Teams updates

To add admin contacts:

1. Sign into the Intune admin center.
2. Under Tenant administration in the Windows Autopatch section, select Admin contacts.
3. Select +Add.
4. Enter the contact details including name, email, phone number, and preferred language. For a support ticket, the ticket's primary contact's preferred language determines the language used for email communications.
5. Select an Area of focus and enter details of the contact's knowledge and authority in the specified area of focus.
6. Select Save to add the contact.
7. Repeat for each area of focus.