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46 lines
2.3 KiB
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46 lines
2.3 KiB
Markdown
---
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title: Stop error occurs when you update the in-box Broadcom network adapter driver
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description: Describes an issue that causes a stop error when you update an in-box Broadcom driver on Windows Server 2019, version 1809.
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author: Teresa-Motiv
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ms.author: dougeby
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ms.date: 2/3/2020
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ms.prod: w10
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ms.topic: article
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ms.custom:
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- CI 113175
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- CSSTroubleshooting
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audience: ITPro
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ms.localizationpriority: medium
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manager: kaushika
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---
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# Stop error occurs when you update the in-box Broadcom network adapter driver
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This issue affects computers that meet the following criteria:
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- The operating system is Windows Server 2019, version 1809.
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- The network adapter is a Broadcom NX1 Gigabit Ethernet network adapter.
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- The number of logical processors is large (for example, a computer that has more than 38 logical processors).
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On such a computer, when you update the in-box Broadcom network adapter driver to a later version or when you install the Intel chipset driver, the computer experiences a Stop error (also known as a blue screen error or bug check error).
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## Cause
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The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a later version, the process of uninstalling the version 17.2 driver generates an error. This is a known issue.
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This issue was resolved in Windows Server 2019 version 1903. The operating system media use a later version of the Broadcom network adapter driver.
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## Workaround
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To update the Broadcom network adapter driver on an affected computer, follow these steps:
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> [!NOTE]
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> This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide.
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1. Download the driver update to the affected computer.
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1. Open Device Manager, and then select the Broadcom network adapter.
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1. Right-click the adapter and then select **Disable device**.
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1. Right-click the adapter again and then select **Update driver** > **Browse my computer for driver software**.
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1. Select the update that you downloaded, and then start the update.
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1. After the update finishes, right-click the adapter and then select **Enable device**.
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