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58 lines
2.5 KiB
Markdown
58 lines
2.5 KiB
Markdown
---
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Description: Install problems with Internet Explorer 11
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MS-HAID: 'p\_ie11deploy.install\_problems\_with\_internet\_explorer\_11'
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MSHAttr: 'PreferredLib:/library'
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title: Install problems with Internet Explorer 11
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---
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# Install problems with Internet Explorer 11
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Most Internet Explorer 11 installations are straightforward and work the way they should. But it's possible that you might have problems.
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If you do, you can:
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- Check that you meet the minimum operating system requirements and have the prerequisites installed.
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- Check that there are no other updates or restarts waiting.
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- Temporarily turn off your antispyware and antivirus software.
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- Try another IE11 installer. For example from [Windows Update](http://go.microsoft.com/fwlink/?LinkId=302315) or from the [Download Internet Explorer 11](http://go.microsoft.com/fwlink/p/?linkid=327753) website.
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- Review the IE11\_main.log file in the \\Windows folder. This log file has information about each installation and is appended for each subsequent installation.
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- Make sure you use the same download server URLs that you entered during the Setup process.
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## Internet Explorer didn't finish installing
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If Internet Explorer doesn't finish installing, it might mean that Windows Update wasn't able to install an associated update, that you have a previous, unsupported version of IE installed, or that there's a problem with your copy of IE. We recommend you try this:
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**To fix this issue**
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1. Uninstall IE:
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1. In the Control Panel, open the **Programs and Features** box, scroll down to IE11, and then click **Uninstall**.
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2. After the uninstall finishes, restart your computer.
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2. Run [Windows Update](http://go.microsoft.com/fwlink/?LinkId=302315), clicking **Check for updates**.
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3. Check the list for IE11. If it's included in the list of updates for download, exclude it before you update your computer.
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If you get an error during the Windows Update process, see [Fix the problem with Microsoft Windows Update that is not working](http://go.microsoft.com/fwlink/?LinkId=302316).
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4. Restart your computer, making sure all of your the updates are finished.
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5. Try to reinstall IE11 from either Windows Update (if you saw it in Step 3) or from the [Download Internet Explorer 11](http://go.microsoft.com/fwlink/p/?linkid=327753) website.
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If these steps didn't fix your problem, see [Troubleshooting a failed installation of Internet Explorer 11](http://go.microsoft.com/fwlink/?LinkId=304130).
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