windows-itpro-docs/windows/keep-secure/microsoft-passport-errors-during-pin-creation.md

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Microsoft Passport errors during PIN creation (Windows 10)	When you set up Microsoft Passport in Windows 10, you may get an error during the Create a work PIN step.	DFEFE22C-4FEF-4FD9-BFC4-9B419C339502	PIN error create a work PIN	W10	deploy	library	jdeckerMS

Microsoft Passport errors during PIN creation

Applies to

• Windows 10
• Windows 10 Mobile

When you set up Microsoft Passport in Windows 10, you may get an error during the Create a work PIN step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.

Where is the error code?

The following image shows an example of an error during Create a work PIN.

Error mitigations

When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.

1. Try to create the PIN again. Some errors are transient and resolve themselves.

2. Log out, log in, and try to create the PIN again.

3. Reboot the device and then try to create the PIN again.

4. Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a desktop PC, go to Settings > System > About and select Disconnect from organization. To unjoin a device running Windows 10 Mobile, you must reset the device.

5. On mobile devices, if you are unable to setup a PIN after multiple attempts, reset your device and start over. For help on how to reset your phone go to Reset my phone.

If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.

Hex	Cause	Mitigation
0x801C03ED	Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed -or- Token was not found in the Authorization header -or- Failed to read one or more objects	Unjoin the device from Azure Active Directory (Azure AD) and rejoin
0x801C044D	Authorization token does not contain device ID	Unjoin the device from Azure AD and rejoin
0x80090036	User cancelled an interactive dialog	User will be asked to try again
0x80090011	The container or key was not found	Unjoin the device from Azure AD and rejoin
0x8009000F	The container or key already exists	Unjoin the device from Azure AD and rejoin
0x8009002A	NTE_NO_MEMORY	Close programs which are taking up memory and try again.
0x80090005	NTE_BAD_DATA	Unjoin the device from Azure AD and rejoin
0x80090031	NTE_AUTHENTICATION_IGNORED	Reboot the device. If the error occurs again after rebooting, [reset the TPM]( http://go.microsoft.com/fwlink/p/?LinkId=619969) or run [Clear-TPM](http://go.microsoft.com/fwlink/p/?LinkId=629650)
0x80090035	Policy requires TPM and the device does not have TPM.	Change the Passport policy to not require a TPM.
0x801C0003	User is not authorized to enroll	Check if the user has permission to perform the operation​.
0x801C000E	Registration quota reached	Unjoin some other device that is currently joined using the same account or [increase the maximum number of devices per user](http://go.microsoft.com/fwlink/p/?LinkId=626933).
0x801C000F	Operation successful but the device requires a reboot	Reboot the device.
0x801C0010	The AIK certificate is not valid or trusted	Log out and then log in again.
0x801C0011	The attestation statement of the transport key is invalid	Log out and then log in again.
0x801C0012	Discovery request is not in a valid format	Log out and then log in again.
0x801C0015	The device is required to be joined to an Active Directory domain	​Join the device to an Active Directory domain.
0x801C0016	The federation provider configuration is empty	Go to [http://clientconfig.microsoftonline-p.net/FPURL.xml](http://clientconfig.microsoftonline-p.net/FPURL.xml) and verify that the file is not empty.
0x801C0017	​The federation provider domain is empty	Go to [http://clientconfig.microsoftonline-p.net/FPURL.xml](http://clientconfig.microsoftonline-p.net/FPURL.xml) and verify that the FPDOMAINNAME element is not empty.
0x801C0018	The federation provider client configuration URL is empty	Go to [http://clientconfig.microsoftonline-p.net/FPURL.xml](http://clientconfig.microsoftonline-p.net/FPURL.xml) and verify that the CLIENTCONFIG element contains a valid URL.
0x801C03E9	Server response message is invalid	Log out and then log in again.
0x801C03EA	Server failed to authorize user or device.	Check if the token is valid and user has permission to register Passport keys.
0x801C03EB	Server response http status is not valid	Log out and then log in again.
0x801C03EC	Unhandled exception from server.	Log out and then log in again.
0x801C03ED	The request sent to the server was invalid.	Log out and then log in again.
0x801C03EE	Attestation failed	Log out and then log in again.
0x801C03EF	The AIK certificate is no longer valid	Log out and then log in again.
​0x801C044D	Unable to obtain user token	Log out and then log in again. Check network and credentials.
0x801C044E	Failed to receive user creds input	Log out and then log in again.

 

Errors with unknown mitigation

For errors listed in this table, contact Microsoft Support for assistance.

Hex	Cause
0x80072f0c	Unknown
0x80090027	Caller provided wrong parameter. If third-party code receives this error they must change their code.
0x8009002D	NTE_INTERNAL_ERROR
0x80090020	NTE_FAIL
0x801C0001	​ADRS server response is not in valid format
0x801C0002	Server failed to authenticate the user
0x801C0006	Unhandled exception from server
0x801C000C	Discovery failed
0x801C001B	​The device certificate is not found
0x801C000B	Redirection is needed and redirected location is not a well known server
0x801C0019	​The federation provider client configuration is empty
0x801C001A	The DRS endpoint in the federation provider client configuration is empty
0x801C0013	Tenant ID is not found in the token
0x801C0014	User SID is not found in the token
0x801C03F1	There is no UPN in the token
0x801C03F0	​There is no key registered for the user
0x801C03F1	​There is no UPN in the token
​0x801C044C	There is no core window for the current thread

 

Related topics

Manage identity verification using Microsoft Passport

Implement Microsoft Passport in your organization

Why a PIN is better than a password

Prepare people to use Microsoft Passport

Microsoft Passport and password changes

Event ID 300 - Passport successfully created