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44 lines
2.9 KiB
Markdown
44 lines
2.9 KiB
Markdown
---
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title: Fix common Surface problems using the Surface Diagnostic Toolkit for Business
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description: This page provides an introduction to the Surface Diagnostic Toolkit for Business for use in commercial environments.
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ms.prod: w10
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ms.mktglfcycl: manage
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ms.sitesec: library
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author: coveminer
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ms.author: greglin
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ms.topic: article
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ms.reviewer: cottmca
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manager: laurawi
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ms.localizationpriority: medium
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ms.audience: itpro
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---
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# Fix common Surface problems using the Surface Diagnostic Toolkit for Business
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If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit for Business can help you or your administrator find and solve problems.
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> [!NOTE]
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> Surface Diagnostic Toolkit for Business is built for commercial devices. If your device is a personal device and not managed by your work or school run the [Surface Diagnostic Toolkit](https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit) instead.
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## Run the Surface Diagnostic Toolkit for Business
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Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to [Install Surface and Windows 10 updates](https://support.microsoft.com/en-us/help/4023505/surface-install-surface-and-windows-updates) for more information. If that doesn't solve the problem, you'll need to run the diagnostic tool.
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> [!NOTE]
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> The Surface Diagnostic Toolkit for Business only works on Surface devices running Windows 10. It does not work on Surface Pro, Surface Pro 2, or Surface devices configured in S mode.
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**To run the Surface Diagnostic Toolkit for Business:**
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1. Download the Surface Diagnostic Toolkit for Business. To do this, go to the [**Surface Tools for IT** download page](https://www.microsoft.com/download/details.aspx?id=46703), choose **Download**, select **Surface Diagnostic Toolkit for Business** from the provided list, and choose **Next**.
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2. Select Run and follow the on-screen instructions. For full details, refer to [Deploy Surface Diagnostic Toolkit for Business](https://docs.microsoft.com/surface/surface-diagnostic-toolkit-business).
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The diagnosis and repair time averages 15 minutes but could take an hour or longer, depending on internet connection speed and the number of updates or repairs required.
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## If you still need help
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If the Surface Diagnostic Toolkit for Business didn’t fix the problem, you can also:
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- Make an in-store appointment: We might be able to fix the problem or provide a replacement Surface at your local Microsoft Store. [Locate a Microsoft Store near you](https://www.microsoft.com/store/locations/find-a-store?WT.mc_id=MSC_Solutions_en_us_scheduleappt).
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- Contact customer support: If you want to talk to someone about how to fix your problem, [contact us](https://support.microsoft.com/en-us/help/4037645/contact-surface-warranty-and-software-support-for-business).
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- Get your Surface serviced: If your Surface product needs service, [request it online](https://mybusinessservice.surface.com/).
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