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59 lines
4.2 KiB
Markdown
59 lines
4.2 KiB
Markdown
---
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title: Troubleshoot Windows devices
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description: Learn how to troubleshoot Windows devices from Intune and contact Microsoft Support for issues related to Intune and other Endpoint Manager services.
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ms.date: 08/31/2022
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ms.topic: tutorial
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appliesto:
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 10 and later</a>
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---
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# Troubleshoot Windows devices
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Microsoft Endpoint Manager provides many tools that can help you troubleshoot Windows devices.
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Here's a collection of resources to help you troubleshoot Windows devices managed by Intune:
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- [Troubleshooting device enrollment in Intune][MEM-2]
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- [Troubleshooting Windows Autopilot][MEM-9]
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- [Troubleshoot Windows Wi-Fi profiles][MEM-6]
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- [Troubleshooting policies and profiles in Microsoft Intune][MEM-5]
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- [Troubleshooting BitLocker with the Intune encryption report][MEM-4]
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- [Troubleshooting CSP custom settings][MEM-8]
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- [Troubleshooting Win32 app installations with Intune][MEM-7]
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- [Troubleshooting device actions in Intune][MEM-3]
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- [**Collect diagnostics**][MEM-10] is a remote action that lets you collect and download Windows device logs without interrupting the user
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:::image type="content" source="./images/intune-diagnostics.png" alt-text="Intune for Education dashboard" lightbox="./images/intune-diagnostics.png" border="true":::
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## How to contact Microsoft Support
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Microsoft provides global technical, pre-sales, billing, and subscription support for cloud-based device management services. This support includes Microsoft Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.
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Follow these steps to obtain support in Microsoft Endpoint Manager:
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- Sign in to the <a href="https://endpoint.microsoft.com" target="_blank"><b>Microsoft Endpoint Manager admin center</b></a>
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- Select **Troubleshooting + support** > **Help and support**
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:::image type="content" source="images/advanced-support.png" alt-text="Screenshot that shows how to obtain support from Microsoft Endpoint Manager." lightbox="images/advanced-support.png":::
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- Select the required support scenario: Configuration Manager, Intune, Co-management, or Windows 365
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- Above **How can we help?**, select one of three icons to open different panes: *Find solutions*, *Contact support*, or *Service requests*
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- In the **Find solutions** pane, use the text box to specify a few details about your issue. The console may offer suggestions based on what you've entered. Depending on the presence of specific keywords, the console provides help like:
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- Run diagnostics: start automated tests and investigations of your tenant from the console to reveal known issues. When you run a diagnostic, you may receive mitigation steps to help with resolution
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- View insights: find links to documentation that provides context and background specific to the product area or actions you've described
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- Recommended articles: browse suggested troubleshooting topics and other content related to your issue
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- If needed, use the *Contact support* pane to file an online support ticket
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> [!IMPORTANT]
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> When opening a case, be sure to include as many details as possible in the *Description* field. Such information includes: timestamp and date, device ID, device model, serial number, OS version, and any other details relevant to the issue.
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- To review your case history, select the **Service requests** pane. Active cases are at the top of the list, with closed issues also available for review
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For more information, see [Microsoft Endpoint Manager support page][MEM-1]
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<!-- Reference links in article -->
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[MEM-1]: /mem/get-support
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[MEM-2]: /troubleshoot/mem/intune/troubleshoot-device-enrollment-in-intune
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[MEM-3]: /troubleshoot/mem/intune/troubleshoot-device-actions
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[MEM-4]: /troubleshoot/mem/intune/troubleshoot-bitlocker-admin-center
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[MEM-5]: /troubleshoot/mem/intune/troubleshoot-policies-in-microsoft-intune
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[MEM-6]: /troubleshoot/mem/intune/troubleshoot-wi-fi-profiles#troubleshoot-windows-wi-fi-profiles
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[MEM-7]: /troubleshoot/mem/intune/troubleshoot-win32-app-install
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[MEM-8]: /troubleshoot/mem/intune/troubleshoot-csp-custom-settings
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[MEM-9]: /mem/autopilot/troubleshooting
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[MEM-10]: /mem/intune/remote-actions/collect-diagnostics
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