windows-itpro-docs/education/trial-in-a-box/support-options.md

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title	description	keywords	ms.prod	ms.mktglfcycl	ms.sitesec	ms.topic	ms.localizationpriority	ms.pagetype	ROBOTS	author	ms.author	ms.date
Microsoft Education Trial in a Box Support	Need help or have a question about using Microsoft Education Trial in a Box? Start here.	support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs	w10	deploy	library	article	high	edu	noindex,nofollow	CelesteDG	celested	12/11/2017

Microsoft Education Trial in a Box Support

Need help or have a question about using Microsoft Education? Start here.

1. Confirm your admin contact information is current

1. Go to the Office 365 admin center and sign in with your Office 365 admin credentials.
2. In the admin center dashboard, select your profile on the upper righthand corner and select My account from the options.
3. Select Personal info and then edit Contact details to update your phone, primary email address, and alternate email address.

Note

For the alternate email address, make sure you use a different address from your Office 365 email address.

4. Click Save.

2. Request a call back

1. Click the Need help? button in the lower right-hand corner of the Office 365 console.

You will see a sidebar window open up on the right-hand side of the screen.

If you chose to have a support representative call you, a new support ticket will be opened and you can track these in Support tickets.

2. Click the question button in the top navigation of the sidebar window.
3. In the field below Need help?, enter a description of your help request.
4. Click the Get help button.
5. In the Let us call you section, enter a phone number where you can be reached.
6. Click the Call me button.
7. A Microsoft Education support representative will call you back.

Forgot your password?

Forget your password? Follow these steps to recover it.

1. Go to https://portal.office.com
2. Select Can't access your account and follow the prompts to get back into your account.

Get more info

Microsoft Education Trial in a Box