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title, description, ms.custom, ms.prod, ms.mktglfcycl, author, ms.localizationpriority, ms.author, ms.reviewer, manager, ms.topic
| title | description | ms.custom | ms.prod | ms.mktglfcycl | author | ms.localizationpriority | ms.author | ms.reviewer | manager | ms.topic |
|---|---|---|---|---|---|---|---|---|---|---|
| Troubleshoot the Windows Update for Business deployment service | Solutions to common problems with the service | seo-marvel-apr2020 | w10 | manage | jaimeo | medium | jaimeo | laurawi | article |
Troubleshoot the Windows Update for Business deployment service
Applies to
- Windows 10
- Windows 11
This troubleshooting guide addresses the most common issues that IT administrators face when using the Windows Update for Business deployment service. For a general troubleshooting guide for Windows Update, see Windows Update troubleshooting.
The device isn't receiving an update that I deployed
- Check that the device doesn't have updates of the relevant category paused. See Pause feature updates and Pause quality updates.
- Feature updates only: The device might have a safeguard hold applied for the given feature update version. For more about safeguard holds, see Safeguard holds and Opt out of safeguard holds.
- Check that the deployment to which the device is assigned has the state offering. Deployments that have the states paused or scheduled won't deploy content to devices.
- Check that the device has scanned for updates and is scanning the Windows Update service. To learn more about scanning for updates, see Scanning updates.
- Feature updates only: Check that the device is successfully enrolled in feature update management by the deployment service. A device that is successfully enrolled will be represented by an Azure AD device resource with an update management enrollment for feature updates and have no Azure AD device registration errors.
- Expedited quality updates only: Check that the device has the Update Health Tools installed (available for Windows 10 version 1809 or later in the update described in KB 4023057 - Update for Windows 10 Update Service components, or a more recent quality update). The Update Health Tools are required for a device to receive an expedited quality update. On a device, the program can be located at C:\Program Files\Microsoft Update Health Tools. You can verify its presence by reviewing Add or Remove Programs or using the following PowerShell script:
Get-WmiObject -Class Win32\_Product \| Where-Object {$\_.Name -amatch "Microsoft Update Health Tools"}.
The device is receiving an update that I didn't deploy
- Check that the device is scanning the Windows Update service and not a different endpoint. If the device is scanning for updates from a WSUS endpoint, for example, it might receive different updates. To learn more about scanning for updates, see Scanning updates.
- Feature updates only: Check that the device is successfully enrolled in feature update management by the deployment service. A device that is not successfully enrolled might receive different updates according to its feature update deferral period, for example. A device that is successfully enrolled will be represented by an Azure AD device resource with an update management enrollment for feature updates and have no Azure AD device registration errors.