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* Updated deployment-vdi-windows-defender-antivirus.md * Updated deployment-vdi-windows-defender-antivirus.md * Updated deployment-vdi-windows-defender-antivirus.md * updates for new vdi stuff * Adding important note to solve #3493 * Update windows/security/identity-protection/hello-for-business/hello-hybrid-key-whfb-settings-dir-sync.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Typo "<"→"<", ">"→">" https://docs.microsoft.com/en-us/windows/application-management/manage-windows-mixed-reality * Issue #2297 * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Clarification * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Trond B. Krokli <38162891+illfated@users.noreply.github.com> * update troubleshoot-np.md * update configure-endpoints-gp.md * Removing a part which is not supported * Name change * update troubleshoot-np.md * removed on-premises added -hello * Added link into Domain controller guide * Line corections * corrected formatting of xml code samples When viewing the page in Win 10/Edge, the xml code samples stretched across the page, running into the side menu. The lack of line breaks also made it hard to read. This update adds line breaks and syntax highlighting, replaces curly double quotes with standard double quotes, and adds a closing tag for <appv:appconnectiongroup>for each code sample * Update windows/security/identity-protection/hello-for-business/hello-identity-verification.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/deployment/update/waas-delivery-optimization-reference.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update windows/deployment/update/waas-delivery-optimization-reference.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * corrected formating of XML examples The XML samples here present the same formatting problems as in about-the-connection-group-file51.md (see https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3847/) Perhaps we should open an issue to see if we have more versions of this code sample in the docs * corrected formatting of XML example section In the XML example on this page, the whitespace had been stripped out, so there were no spaces between adjacent attribute values or keys. This made it hard to read, though the original formatting allowed for a scroll bar, so the text was not running into the side of the page (compare to https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3847 and https://github.com/MicrosoftDocs/windows-itpro-docs/pull/3850, where the uncorrected formatting forced the text to run into the side menu). * update configure-endpoints-gp.md * Fixed error in registry path and improved description * Update windows/security/identity-protection/hello-for-business/hello-hybrid-key-whfb-settings-dir-sync.md Co-Authored-By: Trond B. Krokli <38162891+illfated@users.noreply.github.com> * Removing extra line in 25 Suggested by * update windows-analytics-azure-portal.md * re: broken links, credential-guard-considerations Context: * #3513, MVA is being retired and producing broken links * #3860 Microsoft Virtual Academy video links This page contains two links to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course the two links point to is already retired, and no replacement course exists. I removed the first link, as I could not find a similar video available describing which credentials are covered by credential guard. I replaced the second link with a video containing similar material, though it is not a "deep dive". Suggestions on handling this problem, as many pages contain similar links, would be appreciated,. * removed link to retired video re: #3867 Context: * #3513, MVA is being retired and producing broken links * #3867, Microsoft Virtual Academy video links This page contains a broken link to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course is already retired, and no replacement course exists. I removed the whole _See Also_ section, as I could not find a video narrowly or deeply addressing how to protect privelaged users with Credential Guard. The most likely candidate is too short and general: https://www.linkedin.com/learning/cism-cert-prep-1-information-security-governance/privileged-account-management * addressing broken mva links, #3817 Context: * #3513, MVA is being retired and producing broken links * #3817, Another broken link This page contains two links to deprecated video content on Microsoft Virtual Academy (MVA). MVA is being retired. In addition, the Deep Dive course the two links point to is already retired, and no replacement course exists. I removed the first link, as we no longer have a video with similar content for a similar audience. The most likely candidate is https://www.linkedin.com/learning/programming-foundations-web-security-2/types-of-credential-attacks, which is more general and for a less technical audience. I removed the second link and the _See Also_ section, as I could not find a similar video narrowly focused on which credentials are covered by Credential Guard. Most of the related material available now describes how to perform a task. * Update deployment-vdi-windows-defender-antivirus.md * typo fix re: #3876; DMSA -> DSMA * Addressing dead MVA links, #3818 This page, like its fellows in the mva-links label, contains links to a retired video course on a website that is retiring soon. The links listed by the user in issue #3818 were also on several other pages, related to Credentials Guard. These links were addressed in the pull requests #3875, #3872, and #3871 Credentials threat & lateral threat link: removed (see PR #3875 for reasoning) Virtualization link: replaced (see #3871 for reasoning) Credentials protected link: removed (see #3872 for reasoning) * Adding notes for known issue in script Solves #3869 * Updated the download link admx files Windows 10 Added link for April 2018 and Oct 2018 ADMX files. * added event logs path Referenced : https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-defender-exploit-guard/event-views-exploit-guard * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Suggestions applied. Co-Authored-By: JohanFreelancer9 <48568725+JohanFreelancer9@users.noreply.github.com> * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: JohanFreelancer9 <48568725+JohanFreelancer9@users.noreply.github.com> * Update deployment-vdi-windows-defender-antivirus.md * screenshot update * Add files via upload * update 4 scrrenshots * Update deployment-vdi-windows-defender-antivirus.md * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Update browsers/internet-explorer/ie11-deploy-guide/administrative-templates-and-ie11.md Co-Authored-By: Nicole Turner <39884432+nenonix@users.noreply.github.com> * Re: #3909 Top link is broken, #3909 > The link here does not work: > Applies to: Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP) The link to the pdf describing MDATP was broken. Thankfully, PR #2897 updated the same link in another page some time ago, so I didn't have to go hunting for an equivalent * CI Update * Updated as per task 3405344 * Updated author * Update windows-analytics-azure-portal.md * added the example query * Updated author fields * Update office-csp.md * update video for testing * update video * Update surface-hub-site-readiness-guide.md line 134 Fixed video link MD formatting * fixing video url * updates from Albert * Bulk replaced author to manikadhiman * Bulk replaced ms.author to v-madhi * Latest content is published (#371) * Added 1903 policy DDF link and fixed a typo * Reverted the DDF version * Latest update (#375) * Update deployment-vdi-windows-defender-antivirus.md * Update deployment-vdi-windows-defender-antivirus.md
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---
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ms.localizationpriority: medium
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ms.mktglfcycl: support
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description: Possible solutions to the problems you might encounter after installing IE11, such as crashing or seeming slow, getting into an unusable state, or problems with adaptive streaming and DRM playback.
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author: lomayor
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ms.prod: ie11
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ms.assetid: c4b75ad3-9c4a-4dd2-9fed-69f776f542e6
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ms.reviewer:
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manager: dansimp
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ms.author: lomayor
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title: Problems after installing Internet Explorer 11 (Internet Explorer 11 for IT Pros)
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ms.sitesec: library
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ms.date: 10/16/2017
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---
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# Problems after installing Internet Explorer 11
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After you install Internet Explorer 11 in your organization, you might run into the following issues. By following these suggestions, you should be able to fix them.
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## Internet Explorer is in an unusable state
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If IE11 gets into an unusable state on an employee's computer, you can use the **Reset Internet Explorer Settings (RIES)** feature to restore the default settings for many of the browser features, including:
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- Search scopes
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- Appearance settings
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- Toolbars
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- ActiveX® controls (resets to the opt-in state, unless they're pre-approved)
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- Branding settings created with IEAK 11
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RIES does not:
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- Clear the Favorites list, RSS feeds, or Web slices.
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- Reset connection or proxy settings.
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- Affect the applied Administrative Template Group Policy settings.
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RIES turns off all custom toolbars, browser extensions, and customizations installed with IE11. If you change your mind, you can turn each of the customizations back on through the **Manage Add-ons** dialog box. For more information about resetting IE settings, see [How to Reset Internet Explorer Settings](https://go.microsoft.com/fwlink/p/?LinkId=214528).
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## IE is crashing or seems slow
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If you notice that CPU usage is running higher than normal, or that IE is frequently crashing or slowing down, you should check your browser add-ons and video card. By default, IE11 uses graphics processing unit (GPU) rendering mode. However, some outdated video cards and video drivers don't support GPU hardware acceleration. If IE11 determines that your current video card or video driver doesn't support GPU hardware acceleration, it'll use Software Rendering mode.
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**To check your browser add-ons**
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1. Start IE11 in **No Add-ons mode** by running the **Run** command from the **Start** menu, and then typing `iexplore.exe -extoff` into the box.
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2. Check if IE still crashes.<p>
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If the browser doesn't crash, open Internet Explorer for the desktop, click the **Tools** menu, and click **Manage Add-ons**.
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3. Click **Toolbars and Extensions**, click each toolbar or extension, clicking **Disable** to turn off all of the browser extensions and toolbars.
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4. Restart IE11. Go back to the **Manage Add-Ons** window and turn on each item, one-by-one.<p>
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After you turn each item back on, see if IE crashes or slows down. Doing it this way will help you identify the add-on that's causing IE to crash. After you've figured out which add-on was causing the problem, turn it off until you have an update from the manufacturer.
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**To check for Software Rendering mode**
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5. Open Internet Explorer for the desktop, click the **Tools** menu, and then click **Internet Options**.
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6. On the **Advanced** tab, go to the **Accelerated graphics** section, and then turn on Software Rendering mode by choosing the **Use software rendering instead of GPU rendering** box.<p>
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If the **Use software rendering instead of GPU rendering** option is greyed out, it means that your current video card or video driver doesn't support GPU hardware acceleration. For more information, see [Windows 10 Support](https://go.microsoft.com/fwlink/?LinkId=746588).
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## Adaptive streaming and DRM playback don’t work with Windows Server 2012 R2
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IE11 in Windows Server 2012 R2 doesn’t include media features like adaptive streaming or Digital Rights Management (DRM) playback. To add these features, you’ll need to download and install the Media Feature Pack from the [Microsoft Download Center](https://go.microsoft.com/fwlink/p/?LinkId=320789), as well as an app that uses PlayReady DRM from the Microsoft Store, such as the Xbox Music app or Xbox Video app. The app must be installed to specifically turn on DRM features, while all other media features are installed with the Media Feature Pack.
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