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68 lines
4.0 KiB
Markdown
---
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title: Top support solutions for Surface devices
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description: Find top solutions for common issues using Surface devices in the enterprise.
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ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
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ms.reviewer:
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manager: dansimp
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keywords: Troubleshoot common problems, setup issues
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ms.prod: w10
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ms.mktglfcycl: support
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ms.sitesec: library
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ms.pagetype: surfacehub
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author: dansimp
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ms.author: dansimp
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ms.topic: article
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ms.date: 09/08/2017
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ms.localizationpriority: medium
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---
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# Top support solutions for Surface devices
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Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).
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These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.
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## Screen cracked or scratched issues
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- [Contact Microsoft Support](https://support.microsoft.com/en-us/supportforbusiness/productselection)
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## Device cover or keyboard issues
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- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
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- [Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/surface-keyboard-troubleshooting)
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- [Set up Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/microsoft-modern-keyboard-fingerprintid-set-up)
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- [Enabling Surface Laptop keyboard during MDT deployment](https://blogs.technet.microsoft.com/askcore/2017/08/18/enabling-surface-laptop-keyboard-during-mdt-deployment/)
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## Device won't wake from sleep or hibernation issues
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- [Surface won’t turn on or wake from sleep](https://www.microsoft.com/surface/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10&=undefined)
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- [Surface Pro 4 or Surface Book doesn't hibernate in Windows 10](https://support.microsoft.com/help/3122682)
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- [Surface Pro 3 doesn't hibernate after four hours in connected standby](https://support.microsoft.com/help/2998588/surface-pro-3-doesn-t-hibernate-after-four-hours-in-connected-standby)
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- [Surface Pro 3 Hibernation Doesn’t Occur on Enterprise Install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
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## Other common issues
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- [Trouble installing Surface updates](https://www.microsoft.com/surface/support/performance-and-maintenance/troubleshoot-updates?os=windows-10&=undefined)
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- [Troubleshooting common Surface Pro 3 issues post-deployment](http://blogs.technet.com/b/askcore/archive/2015/03/19/troubleshooting-common-surface-pro-3-issues-post-deployment.aspx)
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- [Surface Pro 3 hibernation doesn't occur on enterprise install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
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- [Reusing the same NIC for multiple PXE initiated deployments in System Center Configuration Manger OSD](https://blogs.technet.microsoft.com/system_center_configuration_manager_operating_system_deployment_support_blog/2015/08/27/reusing-the-same-nic-for-multiple-pxe-initiated-deployments-in-system-center-configuration-manger-osd)
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- [Troubleshoot docking stations for Surface Pro and Surface 3](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-docking-station?os=windows-8.1-update-1&=undefined)
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- [What to do if Surface is running slower](https://www.microsoft.com/surface/support/performance-and-maintenance/what-to-do-if-surface-is-running-slower?os=windows-10&=undefined)
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