windows-itpro-docs/mdop/appv-v4/troubleshooting-application-virtualization-sequencer-issues.md
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---
title: Troubleshooting Application Virtualization Sequencer Issues
description: Troubleshooting Application Virtualization Sequencer Issues
author: manikadhiman
ms.assetid: 2712094b-a0bc-4643-aced-5415535f3fec
ms.reviewer:
manager: dansimp
ms.author: dansimp
ms.pagetype: mdop, appcompat, virtualization
ms.mktglfcycl: deploy
ms.sitesec: library
ms.prod: w10
ms.date: 06/16/2016
---
# Troubleshooting Application Virtualization Sequencer Issues
This topic includes information that you can use to help troubleshoot general issues on the Application Virtualization (App-V) Sequencer.
## Creating an SFTD File by Using the App-V Sequencer Increases the Version Number Unexpectedly
Use the command line to generate a new .sft file. To create the .sft file by using the command line, enter the following at a command prompt:
**mkdiffpkg.exe <base SFT file name> <diff SFT file name>**
## <a href="" id="file-name-in-osd-file-is-not-correct-after-package-upgrade-"></a>File Name in OSD File Is Not Correct After Package Upgrade
When you open a package for upgrade, you should specify the root Q:\\ drive as the output location for the package. Do not specify an associated file name with the output location.
## Microsoft Word 2003 Default Install Results in an Error When Streamed to a Client
When you stream Microsoft Word 2003 to a client, an error is returned, but Microsoft Word continues to run.
**Solution**
Resequence the virtual application package and select **Full Install**.
## Active Upgrade Does Not Work When You Create a Dependent Package
When you create a dependent package by using active upgrade and add new registry entries, it appears to function correctly, but the updated registry entries are not available.
**Solution**
Registry settings are always stored with the original version of the package, so updates to the package will not appear to be available unless you repair the original package.
## Detailed information is not visible for Microsoft Office 2007 documents by using the properties page
When you try to view detailed information associated with a Microsoft Office 2007 document by using the properties page, the detailed information is not visible.
**Solution**
App-V does not support the required shell extensions for these property pages.
## Some registry keys are not captured when you sequence 16-bit applications
In App-V 4.5, registry hooking has been moved from kernel mode to user mode. If you want to sequence a 16-bit application or an application that uses a 16-bit installer, you must first configure the sequencer computer so that the process runs in its own copy of the Windows NT Virtual DOS Machine (NTVDM).
**Solution**
Before you sequence the application, set the following global REGSZ registry key value to "yes" on the sequencing computer:
HKLM\\SYSTEM\\CurrentControlSet\\Control\\WOW\\DefaultSeparateVDM
You must restart the computer before this takes effect.
## Related topics
[Application Virtualization Sequencer](application-virtualization-sequencer.md)