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3db6bf270c
Remove redundant line (PFE was the old term for an Ecosystem PM). And added new alias for Ecosystem PMs (after discussing all this with the Ecosystem PM managers).
5.9 KiB
5.9 KiB
title, description, keywords, ms.prod, ms.mktglfcycl, ms.localizationpriority, ms.sitesec, ms.pagetype, audience, author, ms.author, ms.date, ms.reviewer, manager, ms.collection, ms.topic
| title | description | keywords | ms.prod | ms.mktglfcycl | ms.localizationpriority | ms.sitesec | ms.pagetype | audience | author | ms.author | ms.date | ms.reviewer | manager | ms.collection | ms.topic |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Windows Autopilot support | Support information for Windows Autopilot | mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune | w10 | deploy | low | library | deploy | itpro | greg-lindsay | greglin | 10/31/2018 | laurawi | M365-modern-desktop | article |
Windows Autopilot support information
Applies to: Windows 10
The following table displays support information for the Windows Autopilot program.
Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.
| Audience | Support contact |
|---|---|
| OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: Low – 120 hours Normal – 72 hours High – 24 hours Immediate – 4 hours |
| Partners with a Partner Technology Strategist (PTS) | If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues. To learn more about Ecosystem PMs and the services they offer, contact epsoinfo@microsoft.com. |
| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
| End-user | Contact your IT administrator. |
| Microsoft Partner Center (MPC) users | Use the help resources available in MPC. |
| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
| Intune users | From the Microsoft Azure portal, click Help + support. |
| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |