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windows-itpro-docs/windows/deployment/windows-autopilot/known-issues.md
Greg Lindsay 8530777e0f added audience metadata
2019-08-06 12:10:23 -07:00

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title ms.reviewer manager description keywords ms.prod ms.mktglfcycl ms.localizationpriority ms.sitesec ms.pagetype audience author ms.author ms.collection ms.topic
Windows Autopilot known issues laurawi Windows Autopilot deployment mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune w10 deploy medium library deploy itpro greg-lindsay greglin M365-modern-desktop article

Windows Autopilot - known issues

Applies to

  • Windows 10
IssueMore information
The following known issues are resolved by installing the July 26, 2019 KB4505903 update (OS Build 18362.267):
  • Windows Autopilot white glove does not work for a non-English OS and you see a red screen that says "Success."
  • Windows Autopilot reports an AUTOPILOTUPDATE error during OOBE after sysprep, reset or other variations. This typically happens if you reset the OS or used a custom sysprepped image.
  • BitLocker encryption is not correctly configured. Ex: BitLocker didn’t get an expected notification after policies were applied to begin encryption.
  • You are unable to install UWP apps from the Microsoft Store, causing failures during Windows Autopilot. If you are deploying Company Portal as a blocking app during Windows Autopilot ESP, you’ve probably seen this error.
  • A user is not granted administrator rights in the Windows Autopilot user-driven Hybrid Azure AD join scenario. This is another non-English OS issue.
Download and install the KB4505903 update.

See the section: How to get this update for information on specific release channels you can use to obtain the update.
White glove gives a red screen and the Microsoft-Windows-User Device Registration/Admin event log displays HResult error code 0x801C03F3This can happen if Azure AD can’t find an AAD device object for the device that you are trying to deploy. This will occur if you manually delete the object. To fix it, remove the device from AAD, Intune, and Autopilot, then re-register it with Autopilot, which will recreate the AAD device object.

To obtain troubleshooting logs use: Mdmdiagnosticstool.exe -area Autopilot;TPM -cab c:\autopilot.cab
White glove gives a red screenWhite glove is not supported on a VM.
Error importing Windows Autopilot devices from a .csv fileEnsure that you have not edited the .csv file in Microsoft Excel or an editor other than Notepad. Some of these editors can introduce extra characters causing the file format to be invalid.
Windows Autopilot for existing devices does not follow the Autopilot OOBE experience.Ensure that the JSON profile file is saved in ANSI/ASCII format, not Unicode or UTF-8.
Something went wrong is displayed page during OOBE.The client is likely unable to access all the required AAD/MSA-related URLs. For more information, see Networking requirements.

Related topics

Diagnose MDM failures in Windows 10
Troubleshooting Windows Autopilot