windows-itpro-docs/windows/manage/manage-orders-windows-store-for-business.md

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title	description	ms.prod	ms.mktglfcycl	ms.sitesec	ms.pagetype	author	localizationpriority
Manage app orders in Windows Store for Business (Windows 10)	You can view your order history with Windows Store for Business.	w10	manage	library	store	TrudyHa	high

Manage app orders in Windows Store for Business

After you've acquired apps, you can review order information and invoices on Order history. On this page, you can buy more license for an app, view invoices, and request refunds.

Order history lists orders in chronological order and shows:

• Date ordered
• Product name
• Product publisher
• Total cost
• Order status.

Click to expand an order, and the following info is available:

• Who purchased the app
• Order number
• Quantity purchased
• Cost breakdown
• Links to view your invoice, buy more, or request a refund

Invoices

Invoices for orders are available approximatley 24 hours after your purchase. The link opens a .pdf that you can save for your records.

Buy more licenses

You can purchase more copies of apps that are in your order history.

To buy more licenses

1. Sign in to the Store for Business.
2. Click Manage, and then choose Order history.
3. Click an order, and then click Buy more.

You can buy more copies of the app from the product page.

Refund an order

Refunds work a little differently for free apps, and apps that have a price. In both cases, you must reclaim licenses before requesting a refund.

Refunds for free apps

For free apps, there isn't really a refund to request -- you're removing the app from your inventory. You must first reclaim any assigned licenses, and then you can remove the app from your organization's inventory.

Refunds for apps that have a price

There are a few requirements for apps that have a price:

• Timing - Refunds are available for the first 30 days after you place your order. For example, if your order is placed on June 1, you can self-refund through June 30.
• Avaialble licenses - You need to have enough available licenses to cover the number of licenses in the order you are refunding. For example, if you purchased 10 copies of an app and you want to request a refund, you must have at least 10 licenses of the app available in your inventory -- those 10 licenses can't be assigned to people in your organization.
• Whole order refunds only - You must refund the complete amount of apps in an order. You can't refund a part of an order. For example, if you purchased 10 copies of an app, but later found you only needed 5 copies, you'll need to request a refund for the 10 apps, and then make a separate order for 5 apps. If you have had multiple orders of the same app, you can refund one order but still keep the rest of the inventory.

To refund an order

Reclaim licenses, and then request a refund. If you haven't assigned licenses, start on step 5.

1. Sign in to the Store for Business.
2. Click Manage, and then choose Inventory.
3. Find the app you want to refund, click the ellipses under Action, and then choose View license details.
4. Select the number of licenses you need to reclaim, and then click Reclaim licenses.
5. Click Manage, and then choose Order history.
6. Click the order you want to refund, and click Refund order.

For free apps, the app will be removed from your inventory.

For apps with a price, your payment option will be refunded with the cost of the app, and the app will be removed from your inventory.