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77 lines
3.4 KiB
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77 lines
3.4 KiB
Markdown
---
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title: Microsoft Education Trial in a Box Support
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description: Need help or have a question about using Microsoft Education Trial in a Box? Start here.
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keywords: support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs
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ms.prod: w10
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ms.technology: Windows
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ms.mktglfcycl: deploy
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ms.sitesec: library
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ms.topic: article
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ms.localizationpriority: medium
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ms.pagetype: edu
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ROBOTS: noindex,nofollow
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author: CelesteDG
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ms.author: celested
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ms.date: 03/18/2018
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---
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# Microsoft Education Trial in a Box Support
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Need help or have a question about using Microsoft Education? Start here.
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## 1. Update your apps
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Microsoft Education works hard to bring you the most current Trial in a Box program experience. As a result, you may need to update your apps to get our latest innovations.
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For more information about checking for updates, and how to optionally turn on automatic app updates, see the following articles:
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- [Check updates for apps and games from Microsoft Store](https://support.microsoft.com/en-us/help/4026259/microsoft-store-check-updates-for-apps-and-games)
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- [Turn on automatic app updates](https://support.microsoft.com/en-us/help/15081/windows-turn-on-automatic-app-updates)
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## 2. Confirm your admin contact information is current
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1. Go to the <a href="https://portal.office.com/adminportal/home" target="_blank">Office 365 admin center</a> and sign in with your Office 365 admin credentials.
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2. In the admin center dashboard, select your profile on the upper righthand corner and select **My account** from the options.
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3. Select **Personal info** and then edit **Contact details** to update your phone, primary email address, and alternate email address.
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> [!NOTE]
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> For the alternate email address, make sure you use a different address from your Office 365 email address.
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4. Click **Save**.
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## 3. Request a call back
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1. Click the **Need help?** button in the lower right-hand corner of the Office 365 console.
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You will see a sidebar window open up on the right-hand side of the screen.
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If you chose to have a support representative call you, a new support ticket will be opened and you can track these in **Support tickets**.
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2. Click the **question button**  in the top navigation of the sidebar window.
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3. In the field below **Need help?**, enter a description of your help request.
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4. Click the **Get help button**.
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5. In the **Let us call you** section, enter a phone number where you can be reached.
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6. Click the **Call me** button.
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7. A Microsoft Education support representative will call you back.
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## Forgot your password?
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Forget your password? Follow these steps to recover it.
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1. Go to <a href="https://portal.office.com/" target="_blank">https://portal.office.com</a>
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2. Select **Can't access your account** and follow the prompts to get back into your account.
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## Get more info
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[Microsoft Education Trial in a Box](index.md) |