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windows-itpro-docs/mdop/appv-v4/troubleshooting-certificate-permission-issues.md
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title description author ms.assetid ms.pagetype ms.mktglfcycl ms.sitesec ms.prod ms.date
Troubleshooting Certificate Permission Issues Troubleshooting Certificate Permission Issues jamiejdt 06b8cbbc-93fd-44aa-af39-2d780792d3c3 mdop, appcompat, virtualization deploy library w8 06/16/2016

Troubleshooting Certificate Permission Issues

After the installation of App-V 4.5, if the private key has not been configured with the proper ACL for the Network Service, an event is logged in the NT Event Log and an entry is placed in the Sft-server.log file.

Error Messages

Windows Server 2003

Event ID 36870—A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x80090016.

Windows Server 2008

Event ID 36870—A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d.

Sft-server.log

The following error is placed in the sft-server.log file located in the %ProgramFiles%\Microsoft System Center App Virt Management Server\App Virt Management Server\logs directory:

Certificate could not be loaded. Error code [-2146893043]. Make sure that the Network Service account has proper access to the certificate and its corresponding private key file.