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title, description, ms.service, ms.subservice, ms.topic, author, ms.author, manager, ms.reviewer, ms.collection, appliesto, ms.date
| title | description | ms.service | ms.subservice | ms.topic | author | ms.author | manager | ms.reviewer | ms.collection | appliesto | ms.date | |||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Support and troubleshooting | Troubleshooting information for commonly encountered issues for onboarding or using Microsoft Connected Cache for ISPs. | windows-client | itpro-updates | reference | nidos | nidos | aaroncz | mstewart | tier3 |
|
12/31/2017 |
Support and troubleshooting
This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
Common issues
This section details a few common issues that customers face during the sign up process.
Sign up errors
Cannot verify account
During sign-up, we verify the information you provide against what is present in Peering DB. Make sure the information for your ISP entry on Peering DB is up to date and matches what you provide during sign-up.
Invalid verification code
During sign-up, a verification code is sent to your NOC email address present in Peering DB. This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
Cache Node Errors
Cannot find my cache node
Did you previously had access to your cache nodes but it's now no longer accessible? If so, it may be because you had a trial subscription, and its trial period ended. To resolve this issue, complete the following two steps:
- Create a new Azure Pay-As-You-Go subscription
- Recreate the cache nodes using the new subscription
Diagnose and Solve Problems
If this article isn't resolving the issue you're facing with your cache node, you can use the Diagnose and solve problems functionality within your MCC resource to continue troubleshooting. Diagnose and solve problems contains solutions to most common problems that users may face as they onboard.
You can find Diagnose and solve problems on the left pane within your MCC resource.
:::image type="content" source="images/mcc-isp-diagnose-solve.png" alt-text="A screenshot of Azure portal showing the Diagnose and Solve problems tab on the left hand pane of Azure portal." lightbox="images/mcc-isp-diagnose-solve.png":::
Within Diagnose and solve problems, select Troubleshoot under the type of problem you're facing and follow the prompts that narrow down the solution to the issue.
:::image type="content" source="images/mcc-isp-diagnose-solve-troubleshoot.png" alt-text="A screenshot of Azure portal showing the option to select Troubleshoot to continue troubleshooting common issues related to the installation of Microsoft Connected Cache." lightbox="images/mcc-isp-diagnose-solve-troubleshoot.png":::
Steps to obtain an Azure subscription ID
To onboard onto Microsoft Connected Cache, you will need an Azure subscription ID. Follow the steps below to obtain your subscription ID:
[!INCLUDE Get Azure subscription]