windows-itpro-docs/education/windows/tutorial-deploy-apps-winse/troubleshoot.md

title, description, ms.date, ms.topic, appliesto

title	description	ms.date	ms.topic	appliesto
Troubleshooting guide when deploying apps with Managed Installer	Troubleshoot common issues when deploying apps with Managed Installer	02/24/2023	tutorial	✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 11 SE, version 22H2 and later</a>

Troubleshooting guide when deploying apps with Managed Installer

The following table lists common problems and options to resolve them:

Problem	Potential solution
App hasn't installed	Check the type of app: Win32 apps should be able to install with no problem UWP and Store apps require writing an additional supplemental policy Check that the managed installer policies are deployed correctly It's possible the app is trying to execute a blocked binary. Check the AppLocker and CodeIntegrity logs in Event Viewer to see if any executables related to the app are being blocked.If so, you'll need to write a supplemental policy to support the app Check the Intune Management Extension logs to see if there was an attempt to install your app
App has problems when running	It's possible the app is trying to execute a blocked binary. Check the AppLocker and CodeIntegrity logs in Event Viewer to see if any executables related to the app are being blocked. If so, you'll need to write a supplemental policy to support the app.
My supplemental policy hasn't deployed	Your XML policy is malformed. Double-check to see if all markup is tagged correctly Check that your policy was correctly applied.

WDAC Supplemental policy validation

Use the Event Viewer to see if a supplemental policy has deployed correctly. These rules apply to both the policy that allows managed installers and any additional supplemental policies that you deploy.

1. Open the Event viewer on a target device
2. Expand Applications and Services > Microsoft > Windows > CodeIntegrity > Operational
3. Check for event ID 3099: the policy was Refreshed and activated

• For example: Refreshed and activated Code Integrity policy {GUID} . id . Status 0x0
• The policy that allows managed installers is C0DB889B-59C5-453C-B297-399C851934E4. Checking that this policy is applied correctly, indicates that a device is setup to allow managed installers (and therefore, can allow installation of Win32 apps via the Intune Management Extension).
  You can check that the Managed Installer policy rule was set in the policy, by checking the Options field in the details pane.
  For more information, see: Understanding Application Control event IDs

:::image type="content" source="images/troubleshoot-managed-installer-policy.png" alt-text="CodeIntegrity operational log":::

You can also verify that the policy has been activated by running the following from the Win + R Run dialog on a target device as an Administrator (hold CTRL + Shift when pressing Enter to run the command):

citool.exe -lp

• For the policy which allows managed installers to run, a policy with the ID C0DB889B-59C5-453C-B297-399C851934E4 and Friendly Name [Win-EDU] Microsoft Apps Supplemental Policy - Prod should be present, and have Is Currently Enforced showing as true
• For any additional policies that you deploy, check that a policy with a matching ID and Friendly Name is shown in the list and the Is Currently Enforced and Is Authorized properties are both showing as true

:::image type="content" source="images/troubleshoot-citool.png" alt-text="Output of citool.exe with the Win-EDU supplemental policy.":::

1. Check for error events with code 3077: and reference Understanding Application Control event IDs

:::image type="content" source="images/image9.png" alt-text="Error in the CodeIntegrity operational log":::

When checking an error event, you can observe that the information in the General tab may show something like the following:

Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Redist\LauncherPrereqSetup_x64.exe that did not meet the Enterprise signing level requirements or violated code integrity policy Policy ID:{82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}).

The important things to parse here are:

• Failing application: the path and executable here inform you which application failed. It's important to check that this executable is expected for the application you're validating. (e.g. You would expect zoom.exe to fail for Zoom as opposed to cmd.exe.)
• Error reason: indicates why this the application was unable to run. ...did not meet the Enterprise signing level requirements or violated code integrity policy is what should be seen
• Policy ID: is the policy that is being violated, meaning that a rule in this policy is preventing the application from running

Note

{82443e1e-8a39-4b4a-96a8-f40ddc00b9f3} is the base policy, which is what restricts most third-party apps from running. If you see another policy ID, it's worth taking note of that.

Alternatively you can use cidiag.exe /stop, which parses and copies all the relevant events to a text file.

AppLocker policy validation

Note

The validation process described below requires access to PowerShell, which is not available on production devices.

You can query the existing AppLocker policy via PowerShell running from a device.

get-applockerpolicy -xml -effective

• For the policy that sets the Intune Management Extension as a Managed installer, MICROSOFT.MANAGEMENT.SERVICES.INTUNEWINDOWSAGENT.EXE should be nested under a RuleCollection section of Type ManagedInstaller :::image type="content" source="images/applocker-policy-validation.png" alt-text="This is a placeholder.":::
• For any policies you added to set additional executables you want to be managed installers, look for the rules you defined nested under a RuleCollection section of Type ManagedInstaller

You can check the AppLocker service status with the following commands:

sc.exe query appidsvc
sc.exe query applockerfltr

When executing the sc.exe query commands, the STATE property should show a state of 4 RUNNING for both services:

:::image type="content" source="images/sc-commands.png" alt-text="Output of the command sc.exe query.":::

AppLocker - MSI and Script

1. Open the Event Viewer on a target device
2. Expand Applications and Services > Microsoft > Windows > AppLocker > MSI and Script
3. Check for error events with code 8040, and reference Understanding Application Control event IDs

Intune Management Extension

• Collect diagnostics from a Windows device
• Logs can be collected from %programdata%\Microsoft\IntuneManagementExtension\Logs

Next steps

Advance to the next article to learn about additional considerations before deploying apps with managed installer.

[!div class="nextstepaction"] Next: considerations >