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56 lines
2.3 KiB
Markdown
56 lines
2.3 KiB
Markdown
---
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title: Troubleshoot multi-app kiosk (Windows 10)
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description: Tips for troubleshooting multi-app kiosk configuration.
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ms.assetid: 14DDDC96-88C7-4181-8415-B371F25726C8
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keywords: ["lockdown", "app restrictions"]
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ms.prod: w10
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ms.mktglfcycl: manage
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ms.sitesec: library
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ms.pagetype: edu, security
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author: jdeckerms
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ms.localizationpriority: medium
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ms.date: 10/05/2017
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ms.author: jdecker
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---
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# Troubleshoot multi-app kiosk
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**Applies to**
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- Windows 10
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## Unexpected results
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For example:
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- Start is not launched in full-screen
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- Blocked hotkeys are allowed
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- Task Manager, Cortana, or Settings can be launched
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- Start layout has more apps than expected
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**Troubleshooting steps**
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1. [Verify that the provisioning package is applied successfully](lock-down-windows-10-to-specific-apps.md#validate-provisioning).
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2. Verify that the account (config) is mapped to a profile in the configuration XML file.
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3. Verify that the configuration XML file is authored and formatted correctly. Correct any configuration errors, then create and apply a new provisioning package. Sign out and sign in again to check the new configuration.
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4. If the issue persists, [capture traces](https://msdn.microsoft.com/library/windows/desktop/dn904629.aspx) for components with the following GUIDs:
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- 94097d3d-2a5a-5b8a-cdbd-194dd2e51a00
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- ab84611c-2678-5cd7-d292-c940f9be6c6d
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- f9f7f27c-5e5d-5273-468f-038e61965660
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- 3e8fb07b-3e10-5981-01a9-fbd924fd5436
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## Apps configured in AllowedList are blocked
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1. Ensure the account is mapped to the correct profile and that the apps are specific for that profile.
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2. Check the EventViewer logs for Applocker and AppxDeployment (under **Application and Services Logs\Microsoft\Windows**).
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## Start layout not as expected
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- Make sure the Start layout is authored correctly. Ensure that the attributes **Size**, **Row**, and **Column** are specified for each application and are valid.
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- Check if the apps included in the Start layout are installed for the assigned access user.
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- Check if the shortcut exists on the target device, if a desktop app is missing on Start.
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## Feedback
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Feedback and bugs can be submitted in the Feedback Hub. You can use the [Problems Steps Recorder](https://support.microsoft.com/help/22878/windows-10-record-steps) to reproduce the issue, and attach the resulting .zip file to your feedback. |