1.8 KiB
title, manager, description, ms.prod, audience, author, ms.author, ms.topic, ms.date, ms.technology
| title | manager | description | ms.prod | audience | author | ms.author | ms.topic | ms.date | ms.technology |
|---|---|---|---|---|---|---|---|---|---|
| Support and troubleshooting | aaroncz | Troubleshooting issues for Microsoft Connected Cache for ISP | windows-client | itpro | nidos | nidos | reference | 12/31/2017 | itpro-updates |
Support and troubleshooting
Applies to
- Windows 10
- Windows 11
This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
Sign up errors
Cannot verify account
During sign-up, we verify the information you provide against what is present in Peering DB. Make sure the information for your ISP entry on Peering DB is up to date and matches what you provide during sign-up.
Invalid verification code
During sign-up, a verification code is sent to your NOC email address present in Peering DB. This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
Cache Node Errors
Cannot find my cache node
Did you previously had access to your cache nodes but it's now no longer accessible? If so, it may be because you had a trial subscription, and its trial period ended. To resolve this issue, complete the following two steps:
- Create a new Azure Pay-As-You-Go subscription
- Recreate the cache nodes using the new subscription
Steps to obtain an Azure subscription ID
[!INCLUDE Get Azure subscription]