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43 lines
1.4 KiB
Markdown
43 lines
1.4 KiB
Markdown
---
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title: Breaking out of a BitLocker recovery loop
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description: This article for IT professionals describes how to break out of a BitLocker recovery loop.
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ms.prod: windows-client
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ms.localizationpriority: medium
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author: frankroj
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ms.author: frankroj
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manager: aaroncz
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ms.collection:
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- highpri
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ms.topic: conceptual
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ms.date: 11/08/2022
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ms.custom: bitlocker
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ms.technology: itpro-security
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---
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# Breaking out of a BitLocker recovery loop
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Sometimes, following a crash, the operating system might not be able to successful boot due to the recovery screen repeatedly prompting to enter a recovery key. This experience can be frustrating.
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If the correct BitLocker recovery key has been entered multiple times but are unable to continue past the initial recovery screen, follow these steps to break out of the loop:
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> [!NOTE]
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> Try these steps only after the device has been restarted at least once.
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1. On the initial recovery screen, don't enter The recovery key. Instead, select **Skip this drive**.
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2. Navigate to **Troubleshoot** > **Advanced options**, and select **Command prompt**.
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3. From the WinRE command prompt, manually unlock the drive with the following command:
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```cmd
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manage-bde.exe -unlock C: -rp <recovery password>
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```
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4. Suspend the protection on the operating system with the following command:
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```cmd
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manage-bde.exe -protectors -disable C:
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```
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5. Once the command is run, exit the command prompt and continue to boot into the operating system.
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