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Resolution procedures - Windows IT Pro | laurawi | greglin | Discover general troubleshooting procedures for dealing with 0xC1900101, the generic rollback code thrown when something goes wrong during a Windows 10 upgrade. | deploy, error, troubleshoot, windows, 10, upgrade, code, rollback, ITPro | w10 | deploy | library | deploy | itpro | greg-lindsay | medium | article |
Resolution procedures
Applies to
- Windows 10
Note
This is a 200 level topic (moderate).
See Resolve Windows 10 upgrade errors for a full list of topics in this article.
0xC1900101
A frequently observed result code is 0xC1900101. This result code can be thrown at any stage of the upgrade process, with the exception of the downlevel phase. 0xC1900101 is a generic rollback code, and usually indicates that an incompatible driver is present. The incompatible driver can cause blue screens, system hangs, and unexpected reboots. Analysis of supplemental log files is often helpful, such as:
- The minidump file: $Windows.~bt\Sources\Rollback\setupmem.dmp,
- Event logs: $Windows.~bt\Sources\Rollback*.evtx
- The device install log: $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
The device install log is particularly helpful if rollback occurs during the sysprep operation (extend code 0x30018).
To resolve a rollback that was caused by driver conflicts, try running setup using a minimal set of drivers and startup programs by performing a clean boot before initiating the upgrade process.
See the following general troubleshooting procedures associated with a result code of 0xC1900101:
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0x800xxxxx
Result codes that start with the digits 0x800 are also important to understand. These error codes indicate general operating system errors, and are not unique to the Windows upgrade process. Examples include timeouts, devices not functioning, and a process stopping unexpectedly.
See the following general troubleshooting procedures associated with a result code of 0x800xxxxx:
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Other result codes
Error code | Cause | Mitigation |
0xC1800118 | WSUS has downloaded content that it cannot use due to a missing decryption key. | See Steps to resolve error 0xC1800118 for information. |
0xC1900200 | Setup.exe has detected that the machine does not meet the minimum system requirements. | Ensure the system you are trying to upgrade meets the minimum system requirements. See Windows 10 specifications for information. |
0x80090011 | A device driver error occurred during user data migration. | Contact your hardware vendor and get all the device drivers updated. It is recommended to have an active internet connection during upgrade process.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. |
0xC7700112 | Failure to complete writing data to the system drive, possibly due to write access failure on the hard disk. | This issue is resolved in the latest version of Upgrade Assistant.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. |
0x80190001 | An unexpected error was encountered while attempting to download files required for upgrade. | To resolve this issue, download and run the media creation tool. See Download windows 10. |
0x80246007 | The update was not downloaded successfully. | Attempt other methods of upgrading the operating system. Download and run the media creation tool. See Download windows 10. Attempt to upgrade using .ISO or USB. Note Windows 10 Enterprise isn’t available in the media creation tool. For more information, go to the Volume Licensing Service Center. |
0x80244018 | Your machine is connected through a proxy server. | Make sure Automatically Detect Settings is selected in internet options. (Control Panel > Internet Options > Connections > LAN Settings). |
0xC1900201 | The system did not pass the minimum requirements to install the update. | Contact the hardware vendor to get the latest updates. |
0x80240017 | The upgrade is unavailable for this edition of Windows. | Administrative policies enforced by your organization might be preventing the upgrade. Contact your IT administrator. |
0x80070020 | The existing process cannot access the file because it is being used by another process. | Use the MSCONFIG tool to perform a clean boot on the machine and then try to perform the update again. For more information, see How to perform a clean boot in Windows. |
0x80070522 | The user doesn’t have required privilege or credentials to upgrade. | Ensure that you have signed in as a local administrator or have local administrator privileges. |
0xC1900107 | A cleanup operation from a previous installation attempt is still pending and a system reboot is required in order to continue the upgrade. | Restart the device and run setup again. If restarting the device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files as well as the System files. For more information, see Disk cleanup in Windows 10. |
0xC1900209 | The user has chosen to cancel because the system does not pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications. | Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again. See Windows 10 Pre-Upgrade Validation using SETUP.EXE for more information.
You can also download the Windows Assessment and Deployment Kit (ADK) for Windows 10 and install Application Compatibility Tools. |
0x8007002 | This error is specific to upgrades using System Center Configuration Manager 2012 R2 SP1 CU3 (5.00.8238.1403) | Analyze the SMSTS.log and verify that the upgrade is failing on "Apply Operating system" Phase: Error 80072efe DownloadFileWithRanges() failed. 80072efe. ApplyOperatingSystem (0x0760)
The error 80072efe means that the connection with the server was terminated abnormally. To resolve this issue, try the OS Deployment test on a client in same VLAN as the Configuration Manager server. Check the network configuration for random client-server connection issues happening on the remote VLAN. |
0x80240FFF | Occurs when update synchronization fails. It can occur when you are using Windows Server Update Services on its own or when it is integrated with System Center Configuration Manager. If you enable update synchronization before you install hotfix 3095113, WSUS doesn't recognize the Upgrades classification and instead treats the upgrade like a regular update. | You can prevent this by installing hotfix 3095113 before you enable update synchronization. However, if you have already run into this problem, do the following:
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0x8007007E | Occurs when update synchronization fails because you do not have hotfix 3095113 installed before you enable update synchronization. Specifically, the CopyToCache operation fails on clients that have already downloaded the upgrade because Windows Server Update Services has bad metadata related to the upgrade. It can occur when you are using standalone Windows Server Update Services or when WSUS is integrated with System Center Configuration Manager. | Use the following steps to repair Windows Server Update Services. You must run these steps on each WSUS server that synched metadata before you installed the hotfix.
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Other error codes
Error Codes | Cause | Mitigation |
0x80070003- 0x20007 | This is a failure during SafeOS phase driver installation. | Verify device drivers on the computer, and analyze log files to determine the problem driver. |
0x8007025D - 0x2000C | This error occurs if the ISO file's metadata is corrupt. | "Re-download the ISO/Media and re-attempt the upgrade.
Alternatively, re-create installation media the Media Creation Tool. |
0x80070490 - 0x20007 | An incompatible device driver is present. | Verify device drivers on the computer, and analyze log files to determine the problem driver. |
0xC1900101 - 0x2000c | An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption. | Run checkdisk to repair the file system. For more information, see the quick fixes section in this guide.
Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display. |
0xC1900200 - 0x20008 | The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.
See Windows 10 Specifications and verify the computer meets minimum requirements. Review logs for compatibility information. | |
0x80070004 - 0x3000D | This is a problem with data migration during the first boot phase. There are multiple possible causes. | Analyze log files to determine the issue. |
0xC1900101 - 0x4001E | Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation. | This is a generic error that occurs during the OOBE phase of setup. See the 0xC1900101 section of this guide and review general troubleshooting procedures described in that section. |
0x80070005 - 0x4000D | The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data. | Analyze log files to determine the data point that is reporting access denied. |
0x80070004 - 0x50012 | Windows Setup failed to open a file. | Analyze log files to determine the data point that is reporting access problems. |
0xC190020e
0x80070070 - 0x50011 0x80070070 - 0x50012 0x80070070 - 0x60000 | These errors indicate the computer does not have enough free space available to install the upgrade. | To upgrade a computer to Windows 10, it requires 16 GB of free hard drive space for a 32-bit OS, and 20 GB for a 64-bit OS. If there is not enough space, attempt to free up drive space before proceeding with the upgrade.
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Modern setup errors
Also see the following sequential list of modern setup (mosetup) error codes with a brief description of the cause.
Result code | Message | Description |
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0XC1900100 | MOSETUP_E_VERSION_MISMATCH | An unexpected version of Setup Platform binaries was encountered. Please verify the package contents. |
0XC1900101 | MOSETUP_E_SETUP_PLATFORM | The Setup Platform has encountered an unspecified error. |
0XC1900102 | MOSETUP_E_SHUTDOWN_BLOCK | Unable to create or destroy the shutdown block message. |
0XC1900103 | MOSETUP_E_COMPAT_TIMEOUT | The compatibility issues were not resolved within the required time limit. |
0XC1900104 | MOSETUP_E_PROCESS_TIMEOUT | The installation process did not complete within the required time limit. |
0XC1900105 | MOSETUP_E_TEST_MODE | The installation process is being used in a test environment. |
0XC1900106 | MOSETUP_E_TERMINATE_PROCESS | The installation process was terminated. |
0XC1900107 | MOSETUP_E_CLEANUP_PENDING | A cleanup operation from a previous installation attempt is still pending. A system reboot is required. |
0XC1900108 | MOSETUP_E_REPORTING | An error has occurred and the result value must be consolidated for telemetry purposes. |
0XC1900109 | MOSETUP_E_COMPAT_TERMINATE | The installation process was terminated during the actionable compatibility phase. |
0XC190010a | MOSETUP_E_UNKNOWN_CMD_LINE | The installation process was launched with an unknown command-line argument. |
0XC190010b | MOSETUP_E_INSTALL_IMAGE_NOT_FOUND | The installation image was not found. |
0XC190010c | MOSETUP_E_AUTOMATION_INVALID | The provided automation information was invalid. |
0XC190010d | MOSETUP_E_INVALID_CMD_LINE | The installation process was launched with an invalid command-line argument. |
0XC190010e | MOSETUP_E_EULA_ACCEPT_REQUIRED | The installation process requires that the user accept the license agreement. |
0XC1900110 | MOSETUP_E_EULA_CANCEL | The user has chosen to cancel for license agreement. |
0XC1900111 | MOSETUP_E_ADVERTISE_CANCEL | The user has chosen to cancel for advertisement. |
0XC1900112 | MOSETUP_E_TARGET_DRIVE_NOT_FOUND | Could not find a target drive letter. |
0XC1900113 | MOSETUP_E_EULA_DECLINED | The user has declined the license terms. |
0XC190011e | MOSETUP_E_FLIGHTING_BVT | The installation process has been halted for testing purposes. |
0XC190011f | MOSETUP_E_PROCESS_CRASHED | The installation process crashed. |
0XC1900120 | MOSETUP_E_EULA_TIMEOUT | The user has not accepted Eula within the required time limit. |
0XC1900121 | MOSETUP_E_ADVERTISE_TIMEOUT | The user has not accepted Advertisement within the required time limit. |
0XC1900122 | MOSETUP_E_DOWNLOADDISKSPACE_TIMEOUT | The download disk space issues were not resolved within the required time limit. |
0XC1900123 | MOSETUP_E_INSTALLDISKSPACE_TIMEOUT | The install disk space issues were not resolved within the required time limit. |
0XC1900124 | MOSETUP_E_COMPAT_SYSREQ_TIMEOUT | The minimum requirements compatibility issues were not resolved within the required time limit. |
0XC1900125 | MOSETUP_E_COMPAT_DOWNLOADREQ_TIMEOUT | The compatibility issues for download were not resolved within the required time limit. |
0XC1900126 | MOSETUP_E_GATHER_OS_STATE_SIGNATURE | The GatherOsState executable has invalid signature. |
0XC1900127 | MOSETUP_E_UNINSTALL_ALLOWED_ABORT | The user has chosen to abort Setup to keep Uninstall option active. |
0XC1900128 | MOSETUP_E_MISSING_TASK | The install cannot continue because a required task is missing. |
0XC1900129 | MOSETUP_E_UPDATEMEDIA_REQUESTED | A more up-to-date version of setup will be launched to continue installation |
0XC190012f | MOSETUP_E_FINALIZE_ALREADY_REQUESTED | The install cannot continue because a finalize operation was already requested. |
0XC1900130 | MOSETUP_E_INSTALL_HASH_MISSING | The install cannot continue because the instance hash was not found. |
0XC1900131 | MOSETUP_E_INSTALL_HASH_MISMATCH | The install cannot continue because the instance hash does not match. |
0XC19001df | MOSETUP_E_DISK_FULL | The install cannot continue because the system is out of disk space. |
0XC19001e0 | MOSETUP_E_GATHER_OS_STATE_FAILED | The GatherOsState executable has failed to execute. |
0XC19001e1 | MOSETUP_E_PROCESS_SUSPENDED | The installation process was suspended. |
0XC19001e2 | MOSETUP_E_PREINSTALL_SCRIPT_FAILED | A preinstall script failed to execute or returned an error. |
0XC19001e3 | MOSETUP_E_PRECOMMIT_SCRIPT_FAILED | A precommit script failed to execute or returned an error. |
0XC19001e4 | MOSETUP_E_FAILURE_SCRIPT_FAILED | A failure script failed to execute or returned an error. |
0XC19001e5 | MOSETUP_E_SCRIPT_TIMEOUT | A script exceeded the timeout limit. |
0XC1900200 | MOSETUP_E_COMPAT_SYSREQ_BLOCK | The system does not pass the minimum requirements to install the update. |
0XC1900201 | MOSETUP_E_COMPAT_SYSREQ_CANCEL | The user has chosen to cancel because the system does not pass the minimum requirements to install the update. |
0XC1900202 | MOSETUP_E_COMPAT_DOWNLOADREQ_BLOCK | The system does not pass the minimum requirements to download the update. |
0XC1900203 | MOSETUP_E_COMPAT_DOWNLOADREQ_CANCEL | The user has chosen to cancel because the system does not pass the minimum requirements to download the update. |
0XC1900204 | MOSETUP_E_COMPAT_MIGCHOICE_BLOCK | The system does not pass the requirements for desired migration choice. |
0XC1900205 | MOSETUP_E_COMPAT_MIGCHOICE_CANCEL | The user has chosen to cancel because the system does not pass the requirements for desired migration choice. |
0XC1900206 | MOSETUP_E_COMPAT_DEVICEREQ_BLOCK | The system does not pass the device scan to install the update. |
0XC1900207 | MOSETUP_E_COMPAT_DEVICEREQ_CANCEL | The user has chosen to cancel because the system does not pass the device scan to install the update. |
0XC1900208 | MOSETUP_E_COMPAT_INSTALLREQ_BLOCK | The system does not pass the compat scan to install the update. |
0XC1900209 | MOSETUP_E_COMPAT_INSTALLREQ_CANCEL | The user has chosen to cancel because the system does not pass the compat scan to install the update. |
0XC190020a | MOSETUP_E_COMPAT_RECOVERYREQ_BLOCK | The system does not pass the minimum requirements to recover Windows. |
0XC190020b | MOSETUP_E_COMPAT_RECOVERYREQ_CANCEL | The user has chosen to cancel because the system does not pass the minimum requirements to recover Windows. |
0XC190020c | MOSETUP_E_DOWNLOADDISKSPACE_BLOCK | The system does not pass the disk space requirements to download the payload. |
0XC190020d | MOSETUP_E_DOWNLOADDISKSPACE_CANCEL | The user has chosen to cancel as the device does not have enough disk space to download. |
0XC190020e | MOSETUP_E_INSTALLDISKSPACE_BLOCK | The system does not pass the disk space requirements to install the payload. |
0XC190020f | MOSETUP_E_INSTALLDISKSPACE_CANCEL | The user has chosen to cancel as the device does not have enough disk space to install. |
0XC1900210 | MOSETUP_E_COMPAT_SCANONLY | The user has used the setup.exe command line to do scanonly, not to install the OS. |
0XC1900211 | MOSETUP_E_DOWNLOAD_UNPACK_DISKSPACE_BLOCK | The system does not pass the disk space requirements to download and unpack media. |
0XC1900212 | MOSETUP_E_DOWNLOAD_UNPACK_DISKSPACE_MULTIARCH_BLOCK | The system does not pass the disk space requirements to download and unpack multi-architecture media. |
0XC1900213 | MOSETUP_E_NO_OFFER_FOUND | There was no offer found that matches the required criteria. |
0XC1900214 | MOSETUP_E_UNSUPPORTED_VERSION | This version of the tool is not supported. |
0XC1900215 | MOSETUP_E_NO_MATCHING_INSTALL_IMAGE | Could not find an install image for this system. |
0XC1900216 | MOSETUP_E_ROLLBACK_PENDING | Found pending OS rollback operation. |
0XC1900220 | MOSETUP_E_COMPAT_REPORT_NOT_DISPLAYED | The compatibility report cannot be displayed due to a missing system component. |
0XC1900400 | MOSETUP_E_UA_VERSION_MISMATCH | An unexpected version of Update Agent client was encountered. |
0XC1900401 | MOSETUP_E_UA_NO_PACKAGES_TO_DOWNLOAD | No packages to be downloaded. |
0XC1900402 | MOSETUP_E_UA_UPDATE_CANNOT_BE_MERGED | No packages to be downloaded. |
0XC1900403 | MOSETUP_E_UA_CORRUPT_PAYLOAD_FILES | Payload files were corrupt. |
0XC1900404 | MOSETUP_E_UA_BOX_NOT_FOUND | The installation executable was not found. |
0XC1900405 | MOSETUP_E_UA_BOX_CRASHED | The installation process terminated unexpectedly. |