windows-itpro-docs/windows/deployment/windows-autopilot/known-issues.md

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title	ms.reviewer	manager	description	keywords	ms.prod	ms.mktglfcycl	ms.localizationpriority	ms.sitesec	ms.pagetype	author	ms.author	ms.collection	ms.topic
Windows Autopilot known issues		laurawi	Windows Autopilot deployment	mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune	w10	deploy	medium	library	deploy	greg-lindsay	greglin	M365-modern-desktop	article

Windows Autopilot - known issues

Applies to

• Windows 10

Issue	More information
White glove gives a red screen and the Microsoft-Windows-User Device Registration/Admin event log displays HResult error code 0x801C03F3	This can happen if Azure AD can’t find an AAD device object for the device that you are trying to deploy. This will occur if you manually delete the object. To fix it, remove the device from AAD, Intune, and Autopilot, then re-register it with Autopilot, which will recreate the AAD device object. To obtain troubleshooting logs use: Mdmdiagnosticstool.exe -area Autopilot;TPM -cab c:\autopilot.cab
White glove gives a red screen	White glove is not supported on a VM.
Error importing Windows Autopilot devices from a .csv file	Ensure that you have not edited the .csv file in Microsoft Excel or an editor other than Notepad. Some of these editors can introduce extra characters causing the file format to be invalid.
Windows Autopilot for existing devices does not follow the Autopilot OOBE experience.	Ensure that the JSON profile file is saved in ANSI/ASCII format, not Unicode or UTF-8.
Something went wrong is displayed page during OOBE.	The client is likely unable to access all the required AAD/MSA-related URLs. For more information, see Networking requirements.

Related topics

Diagnose MDM failures in Windows 10
Troubleshooting Windows Autopilot