mirror of
https://github.com/MicrosoftDocs/windows-itpro-docs.git
synced 2025-05-13 13:57:22 +00:00
66 lines
2.6 KiB
Markdown
66 lines
2.6 KiB
Markdown
---
|
||
ms.localizationpriority: medium
|
||
ms.mktglfcycl: deploy
|
||
description: How to fix potential installation problems with Internet Explorer 11
|
||
author: dansimp
|
||
ms.prod: ie11
|
||
ms.assetid: 3ae77745-86ac-40a9-a37d-eebbf37661a3
|
||
ms.reviewer:
|
||
audience: itpro
|
||
manager: dansimp
|
||
ms.author: dansimp
|
||
title: Install problems with Internet Explorer 11 (Internet Explorer 11 for IT Pros)
|
||
ms.sitesec: library
|
||
ms.date: 07/27/2017
|
||
---
|
||
|
||
|
||
# Install problems with Internet Explorer 11
|
||
|
||
[!INCLUDE [Microsoft 365 workloads end of support for IE11](../includes/microsoft-365-ie-end-of-support.md)]
|
||
|
||
Most Internet Explorer 11 installations are straightforward and work the way they should. But it's possible that you might have problems.
|
||
|
||
If you do, you can:
|
||
|
||
- Check that you meet the minimum operating system requirements and have the prerequisites installed.
|
||
|
||
- Check that there are no other updates or restarts waiting.
|
||
|
||
- Temporarily turn off your antispyware and antivirus software.
|
||
|
||
- Try another IE11 installer. For example from [Windows Update](https://go.microsoft.com/fwlink/p/?LinkId=302315) or from the [Download Internet Explorer 11](https://go.microsoft.com/fwlink/p/?linkid=327753) website.
|
||
|
||
- Review the `IE11_main.log` file in the `\Windows` folder. This log file has information about each installation and is appended for each subsequent installation.
|
||
|
||
- Make sure you use the same download server URLs that you entered during the Setup process.
|
||
|
||
## Internet Explorer didn't finish installing
|
||
If Internet Explorer doesn't finish installing, it might mean that Windows Update wasn't able to install an associated update, that you have a previous, unsupported version of IE installed, or that there's a problem with your copy of IE. We recommend you try this:
|
||
|
||
**To fix this issue**
|
||
|
||
1. Uninstall IE:
|
||
|
||
1. In the Control Panel, open the **Programs and Features** box, scroll down to IE11, and then click **Uninstall**.
|
||
|
||
2. After the uninstall finishes, restart your computer.
|
||
|
||
2. Run [Windows Update](https://go.microsoft.com/fwlink/p/?LinkId=302315), clicking **Check for updates**.
|
||
|
||
3. Check the list for IE11. If it's included in the list of updates for download, exclude it before you update your computer.<p>
|
||
If you get an error during the Windows Update process, see [Fix the problem with Microsoft Windows Update that is not working](https://go.microsoft.com/fwlink/p/?LinkId=302316).
|
||
|
||
4. Restart your computer, making sure all of your the updates are finished.
|
||
|
||
5. Try to reinstall IE11 from either Windows Update (if you saw it in Step 3) or from the [Download Internet Explorer 11](https://go.microsoft.com/fwlink/p/?linkid=327753) website.
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|