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title, description, ms.assetid, keywords, ms.prod, ms.mktglfcycl, ms.sitesec, ms.pagetype, author
| title | description | ms.assetid | keywords | ms.prod | ms.mktglfcycl | ms.sitesec | ms.pagetype | author |
|---|---|---|---|---|---|---|---|---|
| Device reset (Surface Hub) | You may wish to reset your Microsoft Surface Hub. | 44E82EEE-1905-464B-A758-C2A1463909FF | reset Surface Hub | w10 | manage | library | surfacehub | TrudyHa |
Device reset (Surface Hub)
You may wish to reset your Microsoft Surface Hub.
Typical reasons for a reset include:
- The device isn’t running well after installing an update.
- You’re repurposing the device for a new meeting space and want to reconfigure it.
- You want to change how you locally manage the device.
Initiating a reset will return the device to the last cumulative Windows update, and remove all local user files and configuration, including:
- The device account
- MDM enrollment
- Domain join or Azure AD join information
- Local admins on the device
- Configurations from MDM or the Settings app
To reset a Surface Hub
-
On your Surface Hub, open Settings.
-
Click Update & Security.
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Click Recovery, and then click Get started.
Important Note
Performing a device reset may take up to 6 hours. Do not interrupt the reset process. Interrupting the process will render the device inoperable, requiring warranty service to return to normal functionality.
After the reset, Surface Hub restarts the first run program again.