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52 lines
1.8 KiB
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52 lines
1.8 KiB
Markdown
---
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title: Support and troubleshooting
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manager: aaroncz
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description: Troubleshooting issues for Microsoft Connected Cache for ISP
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keywords: updates, downloads, network, bandwidth
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ms.prod: w10
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audience: itpro
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author: nidos
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ms.localizationpriority: medium
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ms.author: nidos
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ms.collection: M365-modern-desktop
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ms.topic: reference
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---
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# Support and troubleshooting
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**Applies to**
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- Windows 10
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- Windows 11
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This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
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## Sign up errors
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### Cannot verify account
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During sign-up, we verify the information you provide against what is present in [Peering DB](https://www.peeringdb.com/). Make sure the information for your ISP entry on [Peering DB](https://www.peeringdb.com/) is up to date and matches what you provide during sign-up.
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### Invalid verification code
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During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
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## Cache Node Errors
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### Cannot find my cache node
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Did you previously had access to your cache nodes but it's now no longer accessible? If so, it may be because you had a trial subscription, and its trial period ended. To resolve this issue, complete the following two steps:
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1. Create a new Azure Pay-As-You-Go subscription
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1. Recreate the cache nodes using the new subscription
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## Steps to obtain an Azure subscription ID
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<!--Using include file, get-azure-subscription.md, for shared content-->
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[!INCLUDE [Get Azure subscription](includes/get-azure-subscription.md)]
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## Recommended resources
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- [Pay-as-you-go-subscription](https://azure.microsoft.com/offers/ms-azr-0003p/)
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- [Azure free account FAQs](https://azure.microsoft.com/free/free-account-faq/)
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