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windows-itpro-docs/windows/deployment/update/includes/update-compliance-verify-device-configuration.md
Meghan Stewart f25e55b3ae add tshoot and help
2022-08-07 15:50:53 -07:00

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author, ms.author, manager, ms.prod, ms.collection, ms.topic, ms.date, ms.localizationpriority
author ms.author manager ms.prod ms.collection ms.topic ms.date ms.localizationpriority
mestew mstewart dougeby w10 M365-modern-desktop include 08/10/2022 medium

In some cases, you may need to manually verify the device configuration has the AllowUpdateComplianceProcessing policy enabled. To verify the setting, use the following steps:

  1. Download and enable the Diagnostic Data Viewer. For more information, see Diagnostic Data Viewer overview.

    1. Go to Start, select Settings > Privacy > Diagnostics & feedback.

    2. Under View diagnostic data, select On for the following option:

      • Windows 11: Turn on the Diagnostic Data Viewer (uses up to 1 GB of hard drive space)
      • Windows 10: Turn on this setting to see your data in the Diagnostic Data Viewer. (Setting uses up to 1GB of hard drive space.)

  2. Select Open Diagnostic Data Viewer.

    • If the application isn't installed, select Get when you're asked to download the Diagnostic Data Viewer from the Microsoft Store page.
    • If the application is already installed, it will open. You can either close the application before running a scan for software updates, or use the refresh button to fetch the new data after the scan is completed.

  3. Check for software updates on the client device.

    • Windows 11:
      1. Go to Start, select Settings > Windows Update.
      2. Select Check for updates then wait for the update check to complete.
    • Windows 10:
      1. Go to Start, select Settings > Update & Security > Windows Update.
      2. Select Check for updates then wait for the update check to complete.

  4. Run the Diagnostic Data Viewer.

    1. Go to Start, select Settings > Privacy > Diagnostics & feedback.
    2. Under View diagnostic data, select Open Diagnostic Data Viewer.

  5. When the Diagnostic Data Viewer opens, type SoftwareUpdateClientTelemetry in the search field. Verify the following items:

    • The EnrolledTenantID field under m365a should equal the CommercialID of your Log Analytics workspace for Update Compliance.
    • The MSP field value under protocol should be either 16 or 18.
    • If you need to send this data to Microsoft Support, select Export data.

    :::image type="content" alt-text="Screenshot of the Diagnostic Data Viewer displaying the data from SoftwareUpdateClientTelemetry. The export data option and the fields for MSP and EnrolledTenantID are outlined in red." source="../media/update-compliance-diagnostic-data-viewer.png" lightbox="../media/update-compliance-diagnostic-data-viewer.png":::