HoloLens - Added date, and missing file

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v-miegge 2019-07-09 10:19:13 -07:00
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## [Manage updates to HoloLens](hololens-updates.md)
## [Restore HoloLens 2 using Advanced Recovery Companion](hololens-recovery.md)
## [Use the HoloLens Clicker](hololens-clicker.md)
## [Restart or recover the HoloLens](hololens-restart-recover.md)
## [Restart or recover the HoloLens clicker](hololens-clicker-restart-recover.md)
# Application Management

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@ -3,6 +3,7 @@ title: Restart or recover the HoloLens clicker
description: Things to try if the HoloLens clicker is unresponsive or isnt working well.
ms.assetid: 13406eca-e2c6-4cfc-8ace-426ff8f837f4
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Use the HoloLens Clicker
description:
ms.assetid: 7d4a30fd-cf1d-4c9a-8eb1-1968ccecbe59
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Cortana on HoloLens
description: Cortana can help you do all kinds of things on your HoloLens
ms.assetid: fd96fb0e-6759-4dbe-be1f-58bedad66fed
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Find and save files on HoloLens
description: Use File Explorer on HoloLens to view and manage files on your device
ms.assetid: 77d2e357-f65f-43c8-b62f-6cd9bf37070a
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Get apps for HoloLens
description: The Microsoft Store is your source for apps and games that work with HoloLens.
ms.assetid: cbe9aa3a-884f-4a92-bf54-8d4917bc3435
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Use HoloLens offline
description: To set up HoloLens, you'll need to connect to a Wi-Fi network
ms.assetid: b86f603c-d25f-409b-b055-4bbc6edcd301
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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---
title: Restart, reset, or recover HoloLens
description: Restart, reset, or recover HoloLens
ms.assetid: 9a546416-1648-403c-9e0c-742171b8812e
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
---
# Restart, reset, or recover HoloLens
Here are some things to try if your HoloLens is unresponsive, isnt running well, or is experiencing software or update problems.
## Restart your HoloLens
If your HoloLens isnt running well or is unresponsive, try the following things.
First, try restarting the device: say, "Hey Cortana, restart the device."
If youre still having problems, press the power button for 4 seconds, until all of the battery indicators fade out. Wait 1 minute, then press the power button again to turn on the device.
If neither of those things works, force restart the device. Hold down the power button for 10 seconds. Release it and wait 30 seconds, then press the power button again to turn on the device.
## Reset or recover your HoloLens
If restarting your HoloLens doesnt help, another option is to reset it. If resetting it doesnt fix the problem, the Windows Device Recovery Tool can help you recover your device.
>[!IMPORTANT]
>Resetting or recovering your HoloLens will erase all of your personal data, including apps, games, photos, and settings. You wont be able to restore a backup once the reset is complete.
## Reset
Resetting your HoloLens keeps the version of the Windows Holographic software thats installed on it and returns everything else to factory settings.
To reset your HoloLens, go to **Settings** > **Update** > **Reset** and select **Reset device**. The battery will need to have at least a 40 percent charge remaining to reset.
## Recover using the Windows Device Recovery Tool
Before you use this tool, determine if restarting or resetting your HoloLens fixes the problem. The recovery process may take some time, and the latest version of the Windows Holographic software approved for your HoloLens will be installed.
To use the tool, youll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you cant run this tool on a virtual machine.
To recover your HoloLens
1. Download and install the [Windows Device Recovery Tool](https://dev.azure.com/ContentIdea/ContentIdea/_queries/query/8a004dbe-73f8-4a32-94bc-368fc2f2a895/) on your computer.
1. Connect the clicker to your computer using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the clicker isnt automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.

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@ -3,6 +3,7 @@ title: Spaces on HoloLens
description: HoloLens blends holograms with your world
ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens

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@ -3,6 +3,7 @@ title: Use apps on HoloLens
description: Apps on HoloLens use either 2D view or holographic view.
ms.assetid: 6bd124c4-731c-4bcc-86c7-23f9b67ff616
ms.reviewer: jarrettrenshaw
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens
ms.prod: hololens